Customer Success Associate, Lendbuzz
East Coast, Mandarin & English Speaker
Car financing platform
Job no longer available
Car financing platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help you build your credit and get your dream car with our excellent services.
Role
Who you are
- Fluent in two languages: Mandarin and English
- 2-5 years of experience in a call center environment handling a high volume of calls
- Enthusiasm for engaging in conversations and continuously learning from and educating customers
- Passion for technology and a willingness to stay updated on industry trends
- Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
- Strong team player who is comfortable both providing and seeking assistance
- Adaptability to thrive in a dynamic and evolving environment
- Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
What the job involves
- Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
- Document all customer interactions accurately using our CRM system
- Ensure adherence to company policies and procedures
- Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
- Enhance customer service quality by analyzing and refining processes and system configurations
- Provide technical advice and assistance to maximize customer operational performance
- Identify and troubleshoot network problems related to customer service channels and platforms
- Collaborate with and report directly to the Customer Success Manager
Otta's take
Theo Margolius
COO of Otta
On a mission to help individuals currently underserved by the traditional credit system, Lendbuzz is an automobile finance platform that uses machine learning and AI to help consumers with little to no credit history access financing when buying a car.
Research found that nearly two thirds of consumers want to improve their credit scores, likely because it’s deemed the only way to access loans and credit cards. Whilst banks and traditional lenders assess credit based on FICO scores, Lendbuzz finds new signals and other relevant data to assess a person’s credit worthiness.
$100 million in lending capital from Mitsubishi UFJ Financial Group is fuelling more warehouse capacity for Lendbuzz's loan origination growth. It has secured its substantial investment thanks to a prolonged period of high performance, having established a year-on-year loan originations growth of more than 100% per annum.
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2023
$45m
LATE VC
Aug 2022
$43.7m
LATE VC
Total funding: $253.1m
Company benefits
- Dental and Health Insurance
- Company Outings
- 401(k)
- Fitness Center
- Unlimited PTO
- Stocked Kitchen
- Company Issued Hardware
- Cool Swag
Company values
- Diversity is a competitive advantage - We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
- Compassion is a strength - We care about our customers and look to build long-term relationships with them.
- Simplicity is a key feature - We work hard to make our forms and processes as painless and intuitive as possible.
- Honesty and transparency are non negotiable - We incorporate these traits in all of our interactions.
- Financial opportunity belongs to everyone - We work every day to improve lives by extending this opportunity.
Company HQ
Financial District, Boston, MA
Founders
Amitay Kalmar
(CEO)Previously served as Vice President of Technology Investment Banking for Deutsche Bank, and Project Manager for IDF.
Dan Raviv
(CTO)Previously worked in Research for both Massachusetts Institute of Technology (MIT) and Hewlett-Packard.
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