Account Executive, Glia
Velocity
AI-based customer service platform
Open for applications
AI-based customer service platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- 6+ years of SaaS experience
- 3+ years selling into Financial institutions or contact centers/customer experience software
- 3+ years of complex sales experience
- A track record of consistently exceeding performance expectations
- Outstanding communication proficiency in phone, email, and other channels
- Ability to Navigate complex and intricate sales processes
- Proficiency in advanced sales methodologies such as MEDDIC or Command of the message
What the job involves
- As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy
- Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our SDR team
- If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you
- Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company
- Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion
- Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains
- Utilize a strategic, data-driven approach to guide clients toward innovative solutions
- Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact
- Leverage your negotiation skills to secure large contracts involving multiple stakeholders
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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