Customer Experience Team Lead, Brevo

• At least 2+ years of experience in a Customer Experience role
• Fluent in English (mandatory)
• Italian language skills are preferred but non mandatory
• Excellent team-building and team-management skills
• Customer-focused and analytical
• Enthusiastic team-player with an ability to collaborate with management in our global offices
• Excellent verbal and written communication skills
• Good understanding of digital marketing i.e. email-marketing software

• Our Customer Experience team is currently seeking his future Team Lead for our Paris office
• You will manage a team of Customer Experience Representatives, SR Representatives & Specialists and SR Specialists with different backgrounds and nationalities
• You will ensure team members are trained and led on a path to success in their roles!
• Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skills
• Ensure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leaves
• Be an advocate for your team: communicate about improvement and best practices, demonstrate new features, and identify training needs and provide the resources
• Manage the onboarding of newcomers : welcome and introduce them to the teams, following them during their first steps in the company, teach our tools and processes, and ensure their good integration
• Ensure a great customer experience: improving processes and tools, managing feedback from team members and sharing it with the manager, reassigning tickets when necessary, checking stats for all teammates and ensuring objectives are met
• Be a team player: have a global view of the activity and backlog, anticipate and schedule, and collaborate and communicate with other offices around the globe

• A 30-min interview with our HR Team
• A role-play
• A 60-min video interview with our Head of CX and Associate Head of CX
• A 45-min video interview with our Global VP Customer Experience

• A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• Shared ownership plan
• Paid time off and paid holidays
• Budget to support your workspace at home
• Optional health insurance package
• Bi-annual global company offsite; inter-office trips
• A modern office in a central location with free snacks/drinks and fun activities!
• Team events and more!
• Work's council benefits (HelloCSE)
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave

Total funding: $190m

Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.