Staff Information Security Engineer, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in Zscaler or Palo Alto Prisma Access or Netskope Sase is a must
- 8+ years of experience in security operations, with a strong foundation in both networking and security technologies
- Proven experience in implementing and supporting secure web gateway operations and cloud-based security solutions
- Expertise in troubleshooting Virtual Private Networks (VPNs) and ensuring robust and secure network connectivity
- Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access) and ZDX ( Zscaler Digital Experience)
- Strong ability to develop high- and low-level architecture diagrams, along with comprehensive process documentation
- Experience in Security Operations Center (SOC) environments, including conducting technical debt audits and ensuring adherence to security standards
- Demonstrated ability to work in a project-driven environment, effectively managing security initiatives from planning to execution
- Skilled in supporting and integrating a variety of endpoint security, threat detection, email security, and web application firewall technologies
- Knowledge on micro segmentation practices to enhance network security and mitigate potential threats
- Hands-on experience with Security Information and Event Management (SIEM) systems for monitoring, analyzing, and responding to security incidents
- Strong problem-solving skills with a proactive approach to enhancing security measures and compliance across the organization
What the job involves
- The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
- We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider
- We create an environment where our employees are proud to work and can make a positive impact
- Implement and enhance firewall-as-a-service (FWaaS) solutions, focusing on deploying new functionalities and ensuring system optimization
- Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency
- Configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access) and ZDX ( Zscaler Digital Experience)
- Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards
- Support the operations of web application firewalls, micro segmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets
- Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes
- Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self-healing to improve efficiency and response times
- Collaborate with cross-functional teams to integrate and maintain security solutions across the organization’s infrastructure
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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