Director of Client Success, Calibrate
$145-170k
+Equity
Obesity and metabolic health treatment
Open for applications
Obesity and metabolic health treatment
201-500 employees
Open for applications
$145-170k
+Equity
201-500 employees
Company mission
Calibrate's mission is to change the way the world treats weight.
Role
Who you are
- As the ideal candidate, you are energized by creating order in a fast-paced environment to ensure optimal client experiences
- 7-10 years of experience building high performing client success or account management teams
- Prior commercial experience managing health / wellness benefits to clients
- Excellent relationship management, analytical, and presentation skills
- Ability to think and operate both strategically and tactically
- Demonstrated track record of leading effective, scalable cross functional processes
- Ability to communicate client feedback to internal stakeholders to inform roadmaps
- Strong written and verbal communication skills, with an extreme attention to detail
- Comfort building strong interpersonal relationships with cross functional stakeholders
- Ability to successfully operate in ambiguity and energized by creating structure
- Energized by working cross functionally in a fast-paced environment with a bias for action
- Passionate about innovation in digital health
- Must be authorized to work in the United States
What the job involves
- As the Director of Client Success, Employers, you will lead a team of high performing Client Success leaders, and own the employer client portfolio and lifecycle post-implementation through renewal
- In this position, you will build the client success playbook to equip the team with best-in-class strategies to ensure each client has a positive experience, and is excited to promote the Calibrate benefit to their employees
- As an early member of the Client Success team, you will be an essential part of creating scalable workflows and developing best practices for managing client relationships
- Lead a high performing employer-facing client success team, delivering on client satisfaction, engagement, and retention
- Develop and maintain the client success playbook with best practices on strategically managing account portfolios
- Foster internal and external stakeholder relationships to lead clients through the client lifecycle journey, securing renewals
- Manage select, key strategic accounts to ensure delivery excellence and retention
- Guide the client success team on delivering updates and quarterly business reviews to client executives, identifying key trends
- Partner with internal teams to advise clients on ways to optimize program effectiveness for their membership
- Obtain feedback from the client to inform operational enhancements, future offerings, and roadmap
- Regularly and effectively communicate client portfolio health to leadership through verbal and written forums
- Work with the implementation team to ensure smooth client transitions to operations
Our take
Obesity affects four in ten Americans, but access to effective treatment has historically been barred by its categorisation as a lifestyle problem as opposed to a healthcare issue. Calibrate delivers obesity treatment programs that combine physiological training with cutting-edge medication, to combat unhealthy lifestyle habits and provide weight loss that lasts.
The types of medication supplied by Calibrate have been proven to deliver positive weight loss results across several trials. When combined with sustainable physiological change, like with Calibrate, clinically-reviewed results have demonstrated that patients are able to both meet and sustain their weight-loss goals – an impressive feat considering that 95% of traditional diets fail.
It is worth noting that weight-loss medications like those supplied by Calibrate, though displaying positive results thus far, have not undergone the extensive trialling required to confidently state they are safe and effective for long-term use - which does present issues as once on them, patients must continue to take the drugs to avoid regaining the lost weight.
That said, with Calibrate boasting over 20,000 people helped, and patients sustaining health outcomes beyond their first year, its programs are certainly effective, and it remains one to watch as the space evolves. The company has seen good funding in the past, and benefited from the wider buzz around next-gen weight-loss drugs, though it has also seen some negative press surrounding a round of layoffs that was announced over zoom.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2023
$29m
GROWTH EQUITY VC
Aug 2021
$100m
SERIES B
Total funding: $156.6m
Company benefits
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
- One Medical membership and Teladoc virtual care
- Fertility, gynecology, and wellness services through Kindbody
- Therapy on your time with a free year of Talkspace membership
- Health advocacy and assistance services through Health Advocate
- Commuter benefits, ClassPass memberships, and gym memberships
- Remote team with a headquarters in NYC
- Competitive Paid Parental Leave for parents
Company values
- We’re in this together
- Small wins create big wins
- You’re in control
- Real results matter
Company HQ
Union Square, New York, NY
Articles
Leadership
Isabelle Kenyon
(CEO)Entrepreneur, Founder & CEO with a background in leading beloved consumer brands, scaling early-stage, high-growth start-ups, and investment banking.
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