Manager of Strategy & Operations, DoorDash
DashPass Customer Experience
$128.9-214.8k
Salary dependent on location. Plus equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$128.9-214.8k
Salary dependent on location. Plus equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- The Strategy & Operations Manager, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life
- Our best Strategy & Operations Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills
- You have 6+ years of experience in strategy, operations, product, growth or other related areas
- You have analytics experience in SQL, building financial models, and performance tracking
- You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
- You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement
- You are biased toward action and have a track record of leading initiatives that evolved a part of business
- You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal
- You have a BA/BS degree in quantitative or business fields
What the job involves
- DoorDash is looking for a Strategy & Operations Manager to help build our DashPass subscription business
- You'll influence some of the key parts of our subscriber's experience, generate key insights and test new products
- You will lead the strategy development and implementation of growth and quality initiatives
- On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing
- Strategize - Innovate and work on support strategy within the DashPass business
- Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities
- Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc
- Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs
- Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the ground up
- Analyze - Assess the operational and financial impacts of your decisions and iterate given insights
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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