Senior Director of Product Design, Live Nation
Global Marketplace
$220-275k
Entertainment events promoter and producer
Open for applications
Entertainment events promoter and producer
1001+ employees
Open for applications
$220-275k
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Deep experience leading teams and designing cross-channel, fan products at global and enterprise-scale. Experience with ecommerce and content management systems, non-negotiable
- Proven track record of launching successful products to market and crafting comprehensive product design strategies
- Proven experience in multi-stream team and line management, professional development and mentoring
- Expert grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, visual design, interface design, mobile app design, interaction design, content strategy, brand development, etc
- Ability to think critically and craft complex design strategies and maintain successful design programs
- Ability to provide a range of top-of-the line, well-substantiated product design vision/solutions directly as well as through team
- Excellent collaborator and team player
- Excellent written and verbal communication skills — able to adjust communication based on audience, able to present confidently at C-level
- Degree in HCI, Design, Social or Information Systems Sciences beneficial
- Expertise in industry standard wireframing and design tools such as Axure, Sketch, Zeplin, Figma, Adobe CS Suite, InVision, etc. expected
- Solid understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, HTML5, CSS
- Understanding of both Agile and traditional project management methodologies and the know how to deploy them at relevant contexts
- Expert understanding of best/tried patterns and current trends in UX/UI practices
- Exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design
- Leadership - Evident leadership skills
- Innovative - Proactive in learning and being fluent in latest product design & tech trends and manifesting/expecting that in the end solution
- Accountability - Strong analytical and creative problem-solving skills
- Communication - Excellent written, verbal communication and presentation skills
- Strategic - Ability to work on multiple projects simultaneously and independently
- Integrity - Precision and unyielding desire for excellence
What the job involves
- Deliver best-in-class fan experience and help position Ticketmaster as a global leader in ticketing and tech
- Be responsible for the definition and standards of success, its measurement and the continual optimisation of products and features in your area
- Synthesize complex business requirements into insights-driven UX and brand strategies. Able to influence and activate your visions through strategic relationships and consensus-building
- Be highly influential amongst senior leadership and fellow directors across the board. Widen relationships across the business to further strengthen position of influence
- Communicate vision to inspire and lead your team towards success
- Direct your stream leads to align goals, schedules, and processes with stakeholders and cross-functional counterparts to meet aims and timelines of Ticketmaster successfully
- Work with your teams to develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas
- Set clear channels of communications and expectations to ensure your team is communicating plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports
- Develop a robust UX program and research partnerships to evaluate, inform and validate design & product decisions at macro and micro level
- Educate and influence wider business through accessible UX artefacts that provide empirical and quantifiable reference point/rationale for design decisions
- Track and report the design value of the portfolio to senior stakeholders
- Develop holistic view of brand portfolio, collaborate with business leads on brand development, and integrate/evolve aligned solutions into a cohesive fan experience
- Ensure that Ticketmaster brand identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
- Collaborate with other Marketplace leads to manage and evolve Marketplace Design System
- Collaborate with Product Marketing to devise scalable product asset share and relevant brand systems
- Constantly think of ways to improve standards, processes and programs to ease the lives and workflow of designers and to set your teams up for success
- Mentor, challenge, and develop our bench of growing design leaders and support them through their myriad professional challenges
- Coach stream leads how to lead and mentor their own teams by instilling standards of excellence within them and help them be accountable for their own team’s success
- Evaluate and evolve skills to stay relevant; keep skills fresh and be informed of best practices, technical trends and developments
- Continually introduce new methods and tools to the team to keep team competitive and help Ticketmaster attract and retain world class talent
- Establish a presence as a discipline expert across the business and evangelize product design initiatives through frequent and effective workshops, communication, and storytelling
- Increase involvement with external design community and participate in industry events and dialogue and frequently represent Ticketmaster in a professional capacity
Otta's take
Theo Margolius
COO of Otta
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Founders
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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