Support Enablement Manager, ManyChat

• 3+ years of experience in knowledge management with strong project-driving expertise. SaaS, PLG, or Enterprise background is a plus
• Fluency in English
• High level of autonomy and handling ambiguity
• Above-average level of data analysis and reporting
• Proven success in training a quickly growing team. LMS experience is a plus
• Ability to collaborate cross-functionally to understand business requirements and translate them into effective solutions or suggestions
• Team-first mentality, with an unmatched level of support for teammates
• Ability to work in a fast-paced environment and learn quickly
• Ability to travel up to 30% of the time

• Given the current pace and scale, we’re looking for a first-ever Enablement Manager to help Support professionals have access to best practices for making Manychat customers successful
• You will develop, implement, and manage enablement programs to ensure we’re well-equipped with the content, training, and other resources needed to maximize our goals
• This role will work closely with our Product and Marketing organizations to streamline how and when Support reps receive relevant information
• Own the end-to-end enablement motion — from the onboarding of the new hires to the long-term development of tenured employees
• Design the knowledge ecosystem to improve ticket handling time and leverage technologies where possible to drive higher ROI
• Run multiple projects simultaneously in an autonomous environment
• Partner with Product and Marketing functions to keep the Support team informed of product launches and new features
• Collaborate with Support Operations to define, measure, and report on the effectiveness of enablement investments and programs
• Empower the Support Leadership with coaching best practices to strengthen their teams and report progress to the Head of Support regularly

• An opportunity for rapid personal and professional growth
• Uncapped Commission + Equity
• Generous time off policy to balance your work and life, including paid parental leave
• Competitive medical, dental, and vision coverage for you and your dependents
• Annual wellness reimbursement
• Collaborative, transparent, and fun-loving office culture
• We pay for relevant conference tickets, training programs, courses, and any necessary literature

Total funding: $163.2m

Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.