Business Operations Energy Specialist, Octopus Energy Group
2+ days a week in office
Entech company
Open for applications
Entech company
1001+ employees
Open for applications
2+ days a week in office
1001+ employees
Company mission
Octopus Energy's mission is to speed the transition to a sustainable, low carbon future through renewable energy and technology whilst putting customers at the heart of everything they do.
Role
Who you are
- Excited to help customers - Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we’re at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about Octopus Energy being their energy supplier
- Open minded - We’re a rapidly growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience
- Approachable - Everything we do in operations, and across Octopus, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player
- Inclusive - We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry
- Dedicated to sustainability - As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future
- Committed to improvement - Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively looking for ways in which we can improve the customer experience and not be afraid to speak up
- A strong work ethic - A role in operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals
What the job involves
- You’ll be part of a close knit team and wider team across different sites and remote
- You’ll quickly upskill in business industry knowledge
- You’ll have the chance to prove yourself with project work
- You’ll get exposure to senior leaders and other domains (data, marketing/comms, product, commercial, pricing etc)
- OEB has big plans for growth over the next few years and you’ll have the chance to grow with it
- OEB and BizOps is start up vibes with a fast growing team
- Phone calls
- Whilst customers can do most things online, sometimes they prefer to call
- Everyone on the team shares the responsibility for taking calls so that there’s variety in the day to do other things
- This may be 4-7 hours a day on our business phone line
- We’re friendly and helpful and we respect the customers time, knowing that they are busy running their business Emails
- When customers can’t self-serve online, they drop us an email
- We aim to respond within a day but know this isn't always possible if it's a tricky one!
- Our Energy Specialists are responsible for following up and making sure all queries are fully resolved the first time around Complaints
- We don’t live in a perfect world and sometimes things go wrong
- Once a complaint is raised, it’s yours to look after and for you to win back the customers trust!
- You’ll get time in the day to revisit and progress things to see them through to the end Billing and account maintenance
- Our industry leading systems do a lot of cool stuff on their own! But sometimes the cogs get stuck or things need a nudge
- You’ll get time in the week to work on stuff that keeps the engine running. This could be anything, from releasing held bills, to working on read disputes, to fixing smart meters remotely Upskill in different tariffs
- Panel power
- Electroverse Learn about different gov schemes and how they impact our customers
- EBRS
- EBDS
- Become confident in suggesting improvements (and turning them into a project!) to make it better for our business customers and also the way we work
- Some time each week to work on projects or up-skill in specialisms and extra training including:
- Acquisitions/growth
- Credit
- Data
- Half-hourly industry
- Billing (NHH & HH)
- Customer happiness & complaints
- Regular exposure to the OEB commercial team
Salary benchmarks
Our take
According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and they now supply energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.
Octopus Energy further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract so they can leave at any time to offering customer service over email and social media at times that suit customers. They aim to make the eco‐friendly choice the easy choice, so all of their tariffs use 100% green electricity, while not being more expensive than their competitors' non-green tariffs.
They are continually creating innovative new products. For example, Octopus Tracker where prices changes daily to guarantee you get the market rate; Agile where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges they face is that their products are more complex than their competitors, given they use 1000x more data than traditional energy companies. They're exploring ways to explain to customers exactly how their products work.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"The work that I am doing is often quite difficult. I am constantly challenged and problem solving, which I find rewarding as it means I am always..."
Funding (last 2 of 6 rounds)
Dec 2023
$800m
GROWTH EQUITY VC
Jul 2022
$225m
GROWTH EQUITY VC
Total funding: $2.5bn
Company benefits
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Flexi working environment
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Unlimited paid time off policy
- Work from home opportunities
- Equity Option Scheme - Everyone owns part of what we’re building with shares
- Tech - We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
- Money Coach - You may want to think about financial planning. The company has an arrangement with Octopus Money Coach. They offer the opportunity to talk with a professional coach
- Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available. Twice a week we have 45 Minute live yoga class open to all Octopus staff!
- Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained (https://octopus.energy/blog/octopuskids/)
- Office culture - Our offices are stocked with fruit, breakfast, great coffee, and soft drinks (and ice lollies if you're lucky)! Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner. We won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people. Check out what our people say at Glassdoor!
- Car Salary Sacrifice - Browse the wide selection of electric vehicles and get a sample quote under our workplace salary sacrifice scheme. If approved, the monthly leasing costs are taken directly from your gross salary each month meaning you're saving on paying some tax
Company values
- Autonomy
- Empathy
- Innovation
- Impact
Company HQ
Fitzrovia, London, UK
Articles
Founders
Greg Jackson
(CEO)Previously Adviser at Ashcombe Advisers for 9 years and Non-Executive Director at Zopa for 7 years.
James Eddison
(CTO)Previously CEO at Claripoint for 7 years and CTO at Tangent Labs also for 7 years.
Stuart Jackson
(CFO)Previously Director of "Foundation" Business Unit at Barclaycard for 2 years and Chief of Staff, Secured Lending SBU at Barclays also for 2 years.
People progressing
Joined as Marketing Assistant, being promoted to Marketing Executive after 6 months and again to Junior Product and Marketing Manager after 7 months. After 8 months they became a full Product and Marketing Manager.
Joined as Senior Talent Partner, being promoted to Talent Manager after 1 year and again to Head of Talent Acquisition after 8 months.
Diversity & Inclusion at Octopus Energy Group
- Unconscious Bias workshops for interviewers and hiring managers
- Octopus Energy Equality Foundation
- Partnership with the Saracens High School - inspiring future generations - https://www.saracens.com/powering-futures-together-saracens-high-school-octopus-energy/
- Octopus Energy Internships - https://octopus.energy/blog/ada-lovelace-tech-internship/
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