UX Researcher, PlayStation
PlayStation Partners
Offers relocation support
Gaming and digital entertainment provider
Be an early applicant
Gaming and digital entertainment provider
1001+ employees
Be an early applicant
Offers relocation support
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- As an ideal candidate, you are experienced in Generative Research (qualitative and quantitative), Concept Research, and Evaluative Research
- You have an excellent understanding of the UX Design process, principles and patterns, and technological capabilities/limitations
- Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Social Sciences, UX Design, related field or equivalent experience
- 4+ years of UX Research, and related experience, demonstrated in a portfolio of projects
- Experience working in a complex, cross-functional organization
- A systems thinker with problem-solving skills and a good understanding of technical constraints in software design
- Proven track record of conducting research at all stages of product development
- A robust understanding of industry-standard UX research methods including ethnographic methods, in-depth interview, group interviews, evaluative methods (e.g. concept testing, in-lab/remote usability testing, tree testing, etc.), and quantitative methods (surveys, behavioral analytics, etc.)
- Expert-level knowledge of multiple UX research techniques. Proficiency in quantitative techniques and applied statistics is a plus
- Experience providing research and deep insights leading to compelling and quality interfaces
- Strong communication skills and ability to build and sustain internal and external partnerships
- 2+ years working in enterprise applications and/or B2B products and/or other technical environments is a plus
- Knowledge of technical aspects video game development is a plus
What the job involves
- This is an excellent opportunity to join the UX Research Team and become a key player in impacting the direction and strategy of PlayStation’s products and services, and the future of interactive entertainment!
- As User Experience (UX) Researcher, you will be responsible for supporting our developer and publisher tooling on the world’s largest game and content distribution platform
- You are responsible for leading and supporting a broad range of research projects. In collaboration with UX Design, Product Management, Engineering and other partners, you will identify the appropriate research methods/activities for each project and coordinate user research activities across numerous products, services, and platforms
- Your role is to complement business strategy, drive product and design direction, and help deliver outstanding innovative user experiences
- You let your passion shine by consistently advocating for user needs and collaborate with cross-functional partners to implement the best solutions to user problems
- You provide valuable feedback to both peers and managers to help grow the team at all levels
- Own and conduct end-to-end UX Research - from foundational research to concept and usability testing to drive product direction
- Present findings in impactful UX deliverables and ensure research deliverables are high quality and meet the established standards and guidelines
- Coach and mentor other researchers toward innovative and creative thinking when approaching research challenges
- Lead and support initiatives to create new and evolve existing research methods and processes by staying up-to-date with innovations in the industry
- Work closely with partners, including designers, product managers, project managers and engineers inside various divisions
- Partner with agencies and consultants, directing their efforts through clear input and feedback to ensure quality results that suit the needs of internal partners
Salary benchmarks
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Articles
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
Diversity, Equity & Inclusion at PlayStation
- We're proud to celebrate diversity at PlayStation
- Our Employee Resource groups, including Women@PlayStation, REPRESENT@PlayStation, Wellbeing@PlayStation, and our award-winning LGBTQ+ group, Pride@PlayStation, actively promote inclusion in the workplace and beyond
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