• Experienced UX Researcher: Demonstrated success as a Lead or Senior UX Researcher with a minimum of 5 years of hands-on experience in user experience research role
• UX Research Specialist: We are looking for candidates with deep expertise in UX Research, rather than those with a generalist background in Product Design or UX Design. We want someone whose primary focus and passion is user experience research
• Skilled in Qualitative and Quantitative Methods: Strong knowledge and hands-on experience with both qualitative and quantitative research methods, including in-depth interviews, usability testing, diary studies, surveys, and statistical analysis
• Data-Driven and Analytical: Ability to analyse complex data and translate findings into actionable insights that drive product decisions and strategy
• Excellent Communicator: Strong interpersonal and communication skills, with experience presenting research findings to a variety of stakeholders, including senior leadership
• Collaborative and Cross-Functional: Comfortable working in a cross-functional team environment, collaborating with Product Managers, Designers, Engineers, and other stakeholders
• Supportive Leader: Experience mentoring and coaching researchers, with a passion for developing talent and fostering a positive team culture

Desirable

• We are seeking an experienced Lead UX Researcher to join our team and help shape the customer experience across multiple products and markets. As a Lead UX Researcher, you will work closely with the Head of UX Research, Product Managers, Product Designers, Engineers and other cross-functional teams to uncover deep insights about our customers’ needs and behaviours. You'll make significant contributions across HeliosX's portfolio of brands, helping us in our mission to improve the quality and accessibility of healthcare for all
• Lead and Manage Research Efforts: Own UX research initiatives across multiple product areas, working closely with other UX Researchers, Product Managers, Product Designers, and Engineers to shape and influence product strategies
• Plan and Execute Comprehensive Research: Design and conduct end-to-end primary research using a variety of qualitative and quantitative methods, including in-depth interviews, usability testing and quantitative surveys
• Synthesise Insights: Analyse and synthesise data to generate actionable insights that inform product design and strategy
• Communicate Findings: Present research findings in compelling and creative ways to stakeholders across the organisation, ensuring insights are effectively understood and utilised
• Mentor and Develop Team Members: Provide guidance and mentorship to other researchers and cross-functional teams, fostering a culture of learning and continuous improvement across the organisation
• Collaborate Cross-Functionally: Work closely with a variety of teams including Product, Design, Engineering, Brand and Growth Marketing to ensure research insights are understood and used across the organisation