• 1-2 years of customer service experience
• Excellent verbal and written communication skills in both English and Dutch
• Ability to handle multiple outbound telephone calls
• Effective telephone communication skills, with the ability to conveying a customer-focused attitude
• Capable of managing multiple internal chats
• Proven experience in managing multiple priorities in a fast-paced environment
• Very strong organizational and decision-making skills
• Proven troubleshooting skills
• Openness to be working weekends and holidays
• We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
• You have a passion for creating great customer experiences
• You have great problem-solving skills
• You are a self-starter who also works well in a team environment
• You can adapt easily in a constantly evolving role

Desirable

• Our support team is made up of foodies, musicians and expert troubleshooters
• We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives
• If you are looking for a close-knit and hardworking team then you’ve come to the right place!
• Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Properly document and track customer issues and resolutions
• Follow escalation procedures as required
• Liaise with team leaders to best handle day to day situations to better customer experiences
• Handle miscellaneous duties and responsibilities as defined by management