Senior Staff Information Systems Engineer, ServiceNow
Observability/Site Reliability Engineering
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
- A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems
- Proficiency in scripting with PowerShell
- Experience in implementing innovative technologies and solutions in an enterprise IT environment
- Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure
- Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment
- Experience using the ServiceNow platform with knowledge of IT Operations Management
Desirable
- Experience in other scripting languages (bash, python, vbscript, etc)
- Experience supporting and managing HPC (high-performance compute), preferably SAP HANA
- Experience working with various REST or SOAP based API's
- Knowledge of DNS, DHCP and DFS in a Windows 2008/2012 landscape
- Experience in crafting advanced Splunk queries in support of operational needs
- Experience with the architecture, design and implementation of Exchange Online (O365)
- Understanding and experience with SAN storage (Pure Storage)
- Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Commvault)
- Experience with load balancing technology (F5 or AVI Networks)
- Any relational database experience (Microsoft SQL, MySql, Oracle, etc)
- Experience with Single sign-on solutions (Okta)
- Ability to multi-task in an ever-changing environment
- Strong security understanding and experience
- Configuration Management experience (SaltStack, Ansible, SCCM, etc)
- Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback
What the job involves
- We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we
- We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
- We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
- Guide the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative
- Guide the architectural and topology design, new technology evaluation, and integration planning activities
- Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements
- Ensure architecture and design provide reliability and redundancy for all IT Services
- Manage assigned projects and program components to deliver services by established objectives
- Ensure high-quality documentation for supported infrastructure is developed and maintained
- Own the automation of operational activities for Windows, Linux, and Cloud-related technologies
- Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform
- Ensure SOX and other legal and regulatory compliance in the infrastructure area
- Need someone who has built/set up an observability tool (like Splunk, Prometheus, Grafana, or Elastic search capabilities) in the past
- Own logging and monitoring tools and traces
- Own backend and front end of the observability tool
- Own integrations with different SaaS platforms to help bring logs into the Observability platform
- Work with infrastructure, systems, and cloud technologies as needed
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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