Demand Generation Content Writer / Copywriter, Modsquad
Global customer experience service provider
Open for applications
Global customer experience service provider
1001+ employees
Open for applications
1001+ employees
Company mission
Reinventing the Customer Experience Services industry.
Role
Who you are
- Audience Whisperer: You know our audience's deepest desires and how to speak directly to their soul, making every word resonate with them
- Voice Shapeshifter: You can match and amplify ModSquad’s distinctive voice, ensuring our banner flies high and unmistakable in the content battlefield
- Data-Driven Wizard: Your content creation is guided by the stars (data), optimized for engagement and conversion
- Technomancer: Familiar with the latest in content creation technologies and analytics without becoming a clone of every other mage out there
- Rapid Innovator: Agile, quick to adapt and iterate based on the ancient tomes of data-driven insights
- Master Storyteller: Adept at weaving narratives that transport our audience, captivating their minds and hearts
- 3-5 years of proven Experience as a copywriter or related role
- Bachelor’s degree or equivalent world experience marketing
- Demonstrable knowledge of online content strategy and creation
- 3-5 years experience with eCommerce, web experience, and marketing automation
- Excellent writing, editing, proofreading and research skills
- Excellent time-management and organizational skills
- Highly familiar with digital customer experiences and the buyer’s journey
What the job involves
- You’ll join forces directly under the sage (demand generation, alongside the guardians of product marketing), and the champions of campaigns, design, and social media
- You'll closely collaborate with the sales and product teams to ensure your content spells bolster sales quests and product legends
- Inbound Content Mastery: Develop a content program and roadmap that ensnares demand
- Idea Alchemy: Host regular content brainstorms to distill months’ worth of content that doesn’t just enable revenue; it accelerates it
- Authority in Every Word: Craft content that enlightens, informs, and solves the arcane mysteries of our buyers, guiding them through their quest from start to finish
- Research and Insight Gathering: Venture into the market wilderness, conducting research and interviews to return with valuable treasures and real industry insights!
- Versatile word crafting: From short articles to full length eBooks, and everything in between. Tailor and morph content across channels including the web, LinkedIn, email, and beyond
- SEO Sorcery: Weave SEO spells to amplify content visibility and summon organic traffic
- Analytical Divination: Peer into the metrics crystal ball to gauge content’s ROI and tweak the spells for maximum potency
- Write clear, fresh and attractive copy with a distinct voice (articles, ebooks, case studies, emails, newsletters, pillar pages and interactive content)
- Execute copy projects from ideation to implementation
Application process
- Start Date: June 3, 2024
Our take
Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist
Insights
Company
Company benefits
- Remote-First
- International Employee Benefits Vary by Region
- Medical Coverage
- 401(k)
- Unlimited vacation
Company HQ
Newton Booth, Sacramento, CA
Articles
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.
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