Commercial Customer Success Manager, Procore
Owners
$184-253k
OTE
$147.2-202.4k
BASE
Eligible for Equity Compensation
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
$184-253k
OTE
$147.2-202.4k
BASE
Eligible for Equity Compensation
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- 3+ years of experience in a management or supervisory position for software Customer Success/Service Teams (i.e. Onboarding Specialists, Implementation Managers, Customer Success Managers, etc.)
- Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business
- Customer support or implementation services experience on SaaS software platforms including onboarding, training, and client relationships
- Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred
- Enthusiastic and creative leader with the ability to inspire and motivate others
- Influence through persuasion, negotiation, and consensus-building
- Empathy for customers and passion for revenue and growth
- Analytical and process-oriented mindset with a desire for continuous learning and improvement
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
What the job involves
- We’re looking for a Manager of Customer Success to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Procore’s customers
- Procore’s Customer Success team is instrumental to long-term profitability by driving adoption while providing a world-class customer experience
- As a Manager of Customer Success, you’ll partner with leadership to create strategic plans and set goals aimed at product adoption and logo retention targets for our Owners customers while delivering results within budget and on time
- In this role, you'll focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership
- Oversee a team of high-performing Customer Success Engineers make data-driven recommendations to our customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins
- Collaborate cross-functionally with various partnering teams as well as broader leadership and executives
- Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team
- Support the development of leaders reporting to you by providing coaching and career development opportunities
- Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive)
- Up to 25% travel to client sites, industry events, and other Procore offices
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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