• 8+ years of related experience in Customer Success, Account Management, Sales, Marketing or other GTM roles
• 5+ years of people and team leadership experience
• Undergraduate degree or equivalent knowledge and career experience
• Fluency in Spanish

Desirable

• As a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA
• Ensuring our Customers get the best experience, understand best practice and continue to grow with Workiva
• You will manage a team of Customer Success individuals focussed on our Spanish, Portuguese, Italian and Emerging Markets, who build post-sales relationships with customers to drive and increase adoption and utilisation of Workiva’s products
• Manage the identification of opportunities from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results
• Provide both management and subject matter leadership
• Lead the strategic development of the Iberis and Emerging Markets Customer Success function, addressing business requirements and goals
• Select, develop, and evaluate personnel to ensure the efficient operation of the function
• Lead the strategy and direction of our Customer Journey for our Iberia & Emerging Markets Customers
• Enable the CSMs and develop strategies to delight our customers
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results with our Customers
• Stay aware of regional market differentiators, adapting message and style to drive results
• People management responsibility including hiring, departures, annual performance and pay reviews
• Continuously share your experience across the team
• Play a key role in the GTM Strategy of the assigned markets