Technical Account Manager, dbt Labs
€84-107k
+ Equity Stake
2 days a week in office
Data transformation tools
Open for applications
Data transformation tools
201-500 employees
Open for applications
€84-107k
+ Equity Stake
2 days a week in office
201-500 employees
Company mission
To empower data practitioners to create and disseminate organizational knowledge.
Role
Who you are
- 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
- High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
- Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- Desire to be part of a team, both as an active member of the TAM team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
- Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
- Bonus points for dbt certification, prior dbt experience will be very helpful in this role
- Basic python competency and advanced SQL knowledge
- Have experience with ancillary tools, managing data infrastructure, APIs, etc
What the job involves
- Your role as a TAM is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account
- To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops
- Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers
- Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early TAM team as we continue to build out our processes and playbooks
- Manage a portfolio of Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
- Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
- Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
- Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
- Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
- Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
Application process
- Interview with Talent Acquisition Partner
- Interview with Hiring Manager
- Follow-up task and task review call
- Team interview round
Our take
In 2018, dbt Labs founder Tristan Handy was running an analytics company and created a data build tool (or ‘dbt’) to help transform data for analysis. Fast forward one year and dbt Labs was born, offering its tools to help companies everywhere transform their data workflows.
Raw data comes in myriad forms and dbt Labs’ software allows data specialists to manage the data transformation layer making its use for analysis much easier. It offers consulting services on top of the software, and has ridden a wave of companies embracing digital transformation more as their services and workplaces become more online.
Seen as the defacto standard for modern analytics engineering by many, it reached unicorn status within 2 years of launch and is focusing future efforts on expanding reach more markets outside of the US. Its recent acquisition of Transform, an analytics engineering company, will aid in further developing its product's data transformation capabilities.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$222m
SERIES D
Jun 2021
$150m
SERIES C
Total funding: $414.4m
Company benefits
- Equity Stake
- Unlimited vacation
- 401k w/3% guaranteed contribution
- Excellent healthcare
- Paid parental leave
- Home office stipend
Company values
- We are a mission-driven company
- We contribute to the knowledge loop
- We are more concerned with value creation than value capture
- Work done well is its own end
- Transparency always wins
- We value diversity
- Users are our best advocates
- We are humble
- We optimize for the long-term
- We work hard and go home
- We are human
- We believe in moving up the stack
- Values are more important than success
Company HQ
West Poplar, Philadelphia, PA
Articles
Leadership
Tristan Handy
(CEO)Previously worked as a Senior Consultant at Deloitte, Director of Operations at Squarespace, COO at Argyle Social and Vp of Marketing at RJMetrics.
Connor McArther
(CTO)Former Software Engineer and Engineering Manager at RJMetrics and Stitch.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 21 more jobs at dbt Labs