Business Operations Lead, Amazon

AWS Global Sales, Sales Mechanisms

$120.5-199.3k

Excel
Salesforce
Expert level
Austin
Denver
New York
Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

$120.5-199.3k

Excel
Salesforce
Expert level
Austin
Denver
New York

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • The right candidate will possess a strong program management background, will have excellent stakeholder management skills, and will have a well-rounded operational background in revenue operations for the tech sector
  • You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done
  • An ability to take large, complex projects and break them down into manageable pieces, develop process and data specifications, then deliver them in a successful and timely manner is expected
  • 10+ years of Microsoft Excel experience
  • Bachelor's degree or equivalent
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent
  • Ability to quickly turn ideas into written narratives and to clearly articulate plans and outcomes verbally and in writing, constructing cases which initiate change, understanding and projecting specific benefits to come from that change
  • Experience using Salesforce (or other CRM tool) or BI tools

Desirable

  • Experience presenting to senior leadership
  • MBA or other advanced degree, experience in Finance or related fields

What the job involves

  • The AWS Global Sales Operations team is obsessed with delivering results for customers and colleagues alike as we shape, build and support the businesses’ operating mechanisms and cadences
  • A diverse, innovative team, we love translating data, insights, and anecdotes into action and are seeking a passionate, results-oriented, and inventive Sales Operations leader to deliver the tools, mechanisms and data necessary to evaluate the business
  • In this role you will be responsible for scoping and delivering large projects end-to-end, with a focus on leveraging technology to improve the efficiency, accuracy and value delivered through our pipeline, forecasting, top deal, and weekly and monthly review mechanisms
  • Collection of business and systems requirements from internal customers, writing specifications, driving project schedules from design to release, and managing the production launch
  • You will lead and coordinate design/implementation efforts between internal teams to develop optimal solutions
  • You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams
  • As a Sales Operations leader you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus operational constraints

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
  • Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
  • 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Leadership

Jeff Bezos

(Founder & Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO)

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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