Customer Success Manager, ClimateAI
$100-155k
OTE
Salary dependent on location + Equity
More information about location
Climate platform for supply chains
Be an early applicant
Climate platform for supply chains
21-100 employees
Be an early applicant
$100-155k
OTE
Salary dependent on location + Equity
More information about location
21-100 employees
Company mission
To become the world's go-to forecasting and mitigation platform more important and valuable than ever.
Role
Who you are
- 2+ years experience in customer / relationship management, with preference for a start-up, management consulting, or other fast-paced, highly analytical environment
- Strong written and verbal communication skills, capable of adapting styles to different audiences (from CEOs to climate scientists) and formats (e.g. Powerpoint)
- Problem solver - always able to find a solution for customers in any context
- Good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders
- Experience managing fast paced projects, adapting and re-prioritizing as circumstances change
- Experience in climate, supply chain, Food & Agriculture, Financial Services, and/or data science is a plus
- Most importantly, a passion for working to help address the issue of climate change
What the job involves
- We’re looking for a smart, passionate, team-oriented Customer Success Manager to support and help build our Customer Success team, as well as support the growth of key accounts
- Direct ownership of key customer relationships / accounts
- Accountability for renewal, expansion, and overall customer account health
- Coordinate cross-functionally to ensure successful delivery for customers
- Represent the “voice of customer” in product design and roadmap discussions, working with our product and engineering teams to design new features
- Shape the Customer Success function: define and drive processes that will enable us to scale
- Support business development efforts where relevant
- Grow with us: future opportunities to take on more responsibilities as our company and needs grow
- As our products are constantly evolving and serving new use cases, we are seeking an adaptable individual who learns quickly, excels at problem solving, and is adept at finding creative ways to deliver value for customers no matter what
- For these reasons, while we are open to any experience that fits the role, we have a preference for those with prior experience in a start-up, management consulting, or other fast-paced, highly analytical environments
- This individual will primarily engage with customers in our Food & Beverage and/or Supply Chain verticals, so experience in these areas would be an asset
- This person’s primary focus will be on delivering value to our customers: onboarding them to our technology platform, helping them use our tools to unlock value, and conveying their needs to our product team
- Our future growth depends on scaling with our current customer relationships and through their supply chains - as a Customer Success Manager, you will be responsible for driving this growth
Our take
The climate resilience platform provides actionable weather, climate, and water insights using machine learning and data inputs from various sources. This helps companies and governments minimize near- and long-term climate risk exposure. Its risk intelligence capabilities empower clients to go beyond single-goal initiatives by supporting comprehensive decision-making to enable more effective climate adaptation responses.
As the global market size for both artificial intelligence and climate solutions expands, ClimateAi’s rapid growth has ensured it maintains its place as a major player in the market, with a customer portfolio that includes Dole, Driscoll’s, Ocean Spray, and Nuveen Natural Capital. Its highly scalable solution has enabled the company to be applicable across a wide range of industries and verticals.
The company is focused on team expansion and further development of its AI technologies as it expands into new territories that are at the highest risk of damage due to climate change, including India, Japan, and low-income countries within the Global South.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Apr 2023
$22m
SERIES B
Jul 2021
$12m
SERIES A
Total funding: $34m
Company benefits
- 100% remote work, unless you live near Queretaro, Mexico and would like to go into the office
- Health benefits
- 401k
- Unlimited paid vacation
- Generous and flexible parental leave policy
- Work from home and laptop budgets
- Culture of transparency and honest feedback at all levels
- Regional meet-ups when possible + weekly virtual gatherings
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Himanshu Gupta
(CEO)Co-Founder & former CEO of Sustainable Growth Initiative.
Maximilian Evans
(CTO)Founder of Valdivia.
Salary benchmarks
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