Product Manager, NexHealth
Patient Experience
+ Equity
Patient experience platform
Open for applications
Patient experience platform
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To accelerate innovation in healthcare.
Role
Who you are
- 4+ years of experience as a full-time Product Manager
- Ability to get things done: you have a track record of shipping software that made a difference for your customers
- Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
- Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
- Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
- Clear written and verbal communication: you’re a force for clarity and ensure everyone’s on the same page
- Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
What the job involves
- The product team is the glue that unites all aspects of our product under a single, cohesive vision
- We build products to solve our customers' most challenging problems
- We partner closely with our sales, marketing, customer success and engineering teams to champion our customers’ needs
- We innovate quickly and ship products at the right time to best support our growing community of patients, doctors, and developers
- You’ll own the experience for patients booking appointments and making payments with NexHealth’s medical and dental practice customers
- You’ll talk to both patients and providers to learn about their needs, define product features to meet those needs, and work with design and engineering to deliver them
- You’ll work with multiple cross-functional teams, including design, engineering, customer success, marketing, and sales
- Solve the customer’s problems, not yours
- When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers
- Do the things others are not willing to do
- As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace
- Take ownership
- Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent
- Be direct, proactive, transparent, and frequent in your communication
- Default trust
- As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles
- We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions
Our take
The lack of integrated medical records is one of the largest obstacles the healthcare industry faces. Clinics must organize appointments and manage both paper and electronic health records, a process which is time-consuming and error prone.
NexHealth is setting out to change this by building its own data sharing highway. The platform enables real-time scheduling of healthcare appointments, care-to-patient communications and digital record management. Not only does this help doctors digitize their practices and provide a better patient experience, it also means developers at other healthcare companies can use NexHealth’s piping (rather than integrate with hundreds of different electronic health records).
In 2022, NexHealth reached a valuation of over $1B, solidifying its status as a Unicorn, and with the support of numerous investors the company is poised for further expansion. The recent announcement of a new office in Utah (its largest physical presence), marks an exciting new chapter in NexHealth's journey, offering the chance for more groundbreaking work and the expansion of its team.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Jun 2021
$31m
SERIES B
Total funding: $177.2m
Company benefits
- Full Medical, Dental and Vision
- 401K
- Commuter Benefits
- Unlimited PTO
- In office perks: On-site gym and café (breakfast and lunch offerings daily)
Company values
- Solve the customer’s problems, not yours: When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customer's
- Do the things others are not willing to do for our customers: As a Nexer, always go after the hardest problems for our customers. Pursue things at the highest quality. Move at the fastest pace
- Take ownership: Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent: Be direct, proactive, transparent, and frequent in your communication
- Default trust: As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles: We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
- Live in the details: As a Nexer, you should know all the details about all the things you do. If you’re in the details, you will make high quality decisions
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Alamin Uddin
(CEO)Studied Biochemistry at the City College of New York.
Waleed Asif
(CTO)Studied Computer Science at the City College of New York.
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