Implementation Analyst, ServiceTitan

• The ideal candidate is highly organized, tech-savvy, customer-focused, and thrives in a fast-paced environment
• Bachelor’s degree required or equivalent combination of work experience and education
• At least 1+ years of customer service experience
• Onboarding or implementation experience a plus
• Excellent verbal and written communication skills including the ability to explain technical concepts to non-technical users
• Excellent customer service skills and problem-solving skills, with an eye for detail and data accuracy
• Ability to multi-task, prioritize multiple projects simultaneously, and manage time effectively
• Self-driven, results-oriented with a positive outlook and a focus on quality
• Ability to work in a fast-paced environment
• Quick learner and willing to be flexible
• Experience with FieldRoutes is a plus
• Tech-savvy and proficient with Excel and web-based applications; ability to learn new platforms quickly
• Experience using project management or CRM platforms (e.g., GuideCX, Salesforce, Jira) is a plus

• The Implementation Analyst I plays a critical role in guiding small to mid-sized business (SMB) clients through a successful onboarding process with FieldRoutes software
• This position focuses on setting up the customer for success — including setting up new offices, hosting basic training webinars for new customers, leading one-on-one sessions on specific advanced training topics for both new and current customers, and ensuring a smooth transition for customers making the move over to FieldRoutes
• Act as the primary point of contact for assigned implementation projects
• Setting up customer databases, user settings, service types, forms & contracts, and other key system components during onboarding
• Lead basic training webinars and personalized advanced training sessions tailored to each customer’s business needs
• Collaborate with internal teams (e.g., Development, Data, Support) to troubleshoot technical issues or escalate system-related concerns
• Maintain accurate, up-to-date records in project management systems and ensure timely progress updates to customers and stakeholders
• Deliver a high-quality onboarding experience that promotes long-term customer success and satisfaction
• Support continuous improvement by providing feedback on onboarding workflows, documentation, and tools

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Personal development programs and annual learning budget
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more

Total funding: $1.5bn

ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.