Technical Writer, AuditBoard
Temporary
+ Bonus Program
Governance, risk, and compliance software
Be an early applicant
Governance, risk, and compliance software
501-1000 employees
Be an early applicant
+ Bonus Program
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- The ideal candidate will have a passion for technology and a proven track record of creating clear, concise, and engaging technical documentation
- 5+ years of technical writing experience in a SaaS environment
- Experience creating infographics to clearly communicate workflow processes and abstract topics
- Experience working with the following tools preferred: ZenDesk, JIRA, Coda, Github, Pendo
- Strong experience owning an end-to-end documentation creation process
- Ability to manage stakeholder expectations against competing priorities and timelines
- Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
- Strong written and verbal communication and experience working with content in multiple mediums
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
- A positive attitude and collaborative teammate willing to jump in and tackle new challenges
What the job involves
- We are looking for a Technical Writer to temporarily help create and enhance our documentation within the Digital Education team at AuditBoard
- As a temporary Technical Writer, you will be supporting large initiatives within the AuditBoard Help Center to improve the current structure, style, and overall content strategy of the platform
- You will play a critical role in ensuring our users can easily find the information they need to succeed with our products
- You will be responsible for creating, organizing, and maintaining user-friendly documentation that addresses common customer questions, guides users through product features, and provides solutions to potential issues
- Your work will directly impact customer satisfaction and product adoption
- Work closely with product managers, product marketing, engineers, and other stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs
- Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators
- Effectively collaborate cross-functionally with teams and stakeholders to translate technical information to user-friendly content and deliver a consistent and cohesive customer experience
- Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience
- Manage ongoing improvement projects for the Help Center to keep our content up to date with the latest platform updates
- Ensure all documentation aligns with the company’s brand voice and tone, maintaining consistency across all customer-facing materials
- Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines
Our take
AuditBoard provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which haven't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, which helps enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. The top-rated cloud-based platform has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and includes almost half of the Fortune 500 companies. It continues to experience rapid customer growth, with revenues in excess of $100 million with a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist
Insights
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company values
- One with the customer
- Inspiring innovation
- Cheerfully flexible
- About the assist
- Proud of what you're producing
Company HQ
Cerritos, CA
Articles
Leadership
Daniel Kim
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
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