Implementation Manager, Payhawk

Dutch Speaking

Salary not provided
Junior and Mid level
Barcelona

4+ days a week in office

Payhawk

Payments & expense management solution

Open for applications

Payhawk

Payments & expense management solution

201-500 employees

FintechB2BBankingPaymentsAccounting

Open for applications

Salary not provided
Junior and Mid level
Barcelona

4+ days a week in office

201-500 employees

FintechB2BBankingPaymentsAccounting

Company mission

Payhawk's mission is to simplify company spending and empower every business to reach its full potential by automating its payments and back-office work.

Role

Who you are

  • 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
  • Tech savvy with an ability to fully understand our software
  • You have Native/Near native level of both Dutch and English
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organisation skills and detail oriented
  • Fast learner and capable to keep up with a fast growing environment
  • Ability to prioritise and multitask with clients and colleagues
  • Experience in the fintech industry is preferred

What the job involves

  • Onboard new customers by understanding their needs and support with the proper set-up of their Payhawk’s account, native integrations and training on the system
  • Create a project plan for each client, detailing the tasks that need to be completed for a timely installation and roll-out while managing different external & internal stakeholders
  • Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
  • Develop strong relationships with our clients to build trust during the implementation process & afterwards by providing Provide a consultative approach to ensure a proper utilization of Payhawk
  • Provide product training to our customers to guarantee an optimal product adoption
  • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product and Support teams
  • Provide feedback to the team in order to identify processes improvements or any other initiatives that improve the activation of customers at Payhawk
  • Work together with the other departments (Sales, Support, Customer Success, Product, etc.) to maximize value for customers

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Finance teams often juggle a number of disconnected tools to manage the company's spend, with expense management, invoicing, company cards and subscriptions covered by different software packages. These aren't really designed to interact with one another, which can cause friction and create a lot of manual work. Payhawk is changing this with a unified platform to replace all individual B2B payments services, allowing a company to manage its expenses in a single place.

Operating mainly in Europe and the UK, Payhawk competes with the likes of Spendesk and Revolut Business. Where Payhawk stands out is in its flexibility in how its customers can configure its workflows, and its attentive and rapid customer support. This has seen it grow a large international customer base including the likes of Wagestream, LloydsDirect and Vinted to name a few.

Payhawk closed the second phase of its Series B funding round in 2022, with a valuation that made it the first ever Bulgarian unicorn. It has used this funding to open new offices in Paris, Amsterdam and New York as it launched its expansion into the US market. It will continue to develop its product and hire new talent, planning to grow its UK headcount by 44% in 2024 off the back of massive growth in 2023.

Insights

Top investors

Few candidates hear
back within 2 weeks

30% female employees

52% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Feb 2022

$100m

SERIES B

Nov 2021

$112m

SERIES B

Total funding: $235.9m

Company benefits

  • Flexible working hours
  • Help with relocation
  • Company card
  • Work from any office
  • 30 days holiday (excl. bank holidays)
  • Medical care

Company values

  • Supporting flat hierarchies
  • Taking ownership and responsibility
  • Seeking and providing feedback
  • Managing constructive critique
  • Speaking our minds

Company HQ

Holborn, London, UK

Founders

Previously a Software Developer at Marvena for 1 year and Software Engineer - Principal at Telerik for 3 years.

Previously worked for 10 years at Progress, holding various positions such as Senior Manager of Product Management for 1 year and Software Developer for 2 years.

Previously Senior Corporate Finance Advisor at KPMG for 4 years and Financial Planning & Analysis Manager at Progress for 3 years.


People progressing

Currently BDR manager - started as a BDR.

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