• 5+ years of experience leading systems administrator teams or equivalent
• You’re experienced with writing problem statements and managing technical projects
• You’re a subject matter expert on a wide range of IT systems, from enterprise device management to endpoint security
• You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies
• You’re excited about automating workflows and repetitive tasks
• Experience deploying SAML and SCIM in a diverse set of SaaS applications
• Passion for clean, concise controls and easily editable security functionality within each tool
• You have experience working with enterprise scale networking topics including routing and DNS and building & maintaining a number of global office networks and VPNs
• Knowledgeable in vendor management and IT budget management

Desirable

• Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work
• The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment
• The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business.
• The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department
• As a Lead IT Systems Engineer on the IT Systems team, you’ll be a final point of escalation for systems related issues from the Searchbar (Helpdesk) team and other members of the Systems team.
• You’ll provide effective support for Klaviyos wide range of enterprise SaaS systems - maintaining, improving, and building new integrations and technologies.
• You’ll work on a wide range of projects that vary from SSO or SCIM setups to complicated multi-tool integrations and automations.
• You’ll work closely with other operations and engineering teams as well as the IT Searchbar team, all under the leadership of the IT Systems manager
• You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo
• Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth
• Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs)
• Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future
• Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives
• Implement new processes, and evaluate and improve existing processes