Senior Software Engineer, Squarespace
Incident Response & Observability
+ Equity
3 days a week in office
Website builder and ecommerce platform
Job no longer available
Website builder and ecommerce platform
1001+ employees
Job no longer available
+ Equity
3 days a week in office
1001+ employees
Company mission
To help people with creative ideas stand out and succeed.
Role
Who you are
- BS in Computer Science or Engineering, or equivalent professional experience
- Have 8+ years of demonstrated experience as an engineer
- Proficiency in at least 1 general purpose programming or scripting language (i.e. Golang)
- In-depth technical understanding to assess incident risks & significance across broader tech ecosystem
- Regular on-call rotation expectations
What the job involves
- The Squarespace Incident Response & Observability team is looking for a Senior Software Engineer to lead the automation & experimentation efforts for detection, monitoring, and mitigation across Squarespace-powered systems, to protect our Customers from product and service degradations, incidents and outages, and empower our engineering staff with the self-service Observability toolkit to gain insights into our tech ecosystem, to be equipped to detect and triage
- Our team mission is to overhaul a Business Continuity program to standardize processes & workflows, mitigate risks, collect data insights from incident trends affecting business-critical uptime metrics, prepare and communicate Incident reports for a broad audience from individual contributors to C-suite executives, measure Incident frequency & volume, downtime costs, and security threats, and improve Incident Service Level Agreement metrics to our contractual commitments
- You will promote an accountability model for performance, availability & uptime Indicators that help increase resiliency to Incident Response
- This is an opportunity to build real-time dashboards, outlining all business-critical uptime system event signals (i.e. SLAs, SLIs & SLOs) powering the mission to unlock 1 million Monthly Active Sellers
- You will work with a diverse group, including Product Engineering, Infrastructure, Platform Engineering, Product Specialists, Customer Operations, Security, Legal, Enterprise, Data Science, Product Analytics, UX, and organizational leaders
- As a Senior Software Engineer, you are empowered to construct the foundational layer, including the design, implementation, and maintenance of systems & tools to guide and improve Incident Response & Observability at Squarespace
- You will report to the Engineering Director
- Develop incident alerts & observability automation, conduct analysis, create health metrics, lead investigations, and provide advisory support. Automate processes such as system & network log analysis to re-assemble and replay incident event history for root cause analysis & impact costs
- Design and conduct tabletop exercises to assure organizational readiness in disaster recovery and business continuity program
- Establish processes and build play-book document catalog and implement strategy around operational responses to incidents, and to protect our customers and Squarespace
- Manage and contribute efforts to build the next generation Metrics Platform in the Cloud
- Build / refine our Observability tools that support hundreds of engineers every day
- Refine the Incident Commander processes and Incident Management training
Otta's take
Xav Kearney
CTO of Otta
Chances are you have already landed on a website developed using Squarespace. Millions of small businesses, entrepreneurs, creatives, and professionals have used the company's suite of products manage their projects and businesses through websites, domains, e-commerce, marketing tools and scheduling.
Thanks to its ability to allow anybody to build a website without any coding knowledge, Squarespace has positioned itself as an industry leader, despite fierce competition from the likes of WordPress and Shopify, who are both larger businesses on paper.
Since its creation in a dorm room in 2003, Squarespace launched a direct-listing on the New York Stock Exchange in May 2021 with a valuation of $6.8 billion, though this has dropped to $4.8 billion in the proceeding few years. Nevertheless, Squarespace has expanded to offer a wide range of tools that go beyond simple website production. The company remains focused on further developing new capabilities, all whilst maintaining its overall goal of simplicity.
Insights
2% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Squarespace offers development through Degreed and LinkedIn Learning courses which highlights a range of topics from marketing and SEO to..."
Funding (last 2 of 7 rounds)
Mar 2021
$300m
GROWTH EQUITY VC
Jul 2019
$0.1m
GRANT
Total funding: $378.8m
Company benefits
- 100% health, dental and vision coverage for you and your dependents
- Up to 20 weeks of paid family leave
- Fertility & adoption benefits
- 401k match
- Flexible PTO
- Mental health coverage, including free access to Talkspace, Headspace, and Ginger
- Equity plan for all employees
- Donation match
Company values
- Be The Customer: Providing the same standard of tools and services to our customers that we would want for ourselves
- Design Is Not A Luxury: We believe that great design should be available to everyone
- Build The Ideal.: We seek to shape the future of our industry by conceiving of and building game-changing products
- Learn Fast, Act Fast: We believe that pursuing the fastest path to learning and having a healthy bias to action are keys to our success
- Protect Creativity: We believe the creative process is critical to our success, and we seek to protect it as we develop new directions for our product and company
- Simplify
Company HQ
Hudson Square, New York, NY
Founders
Anthony Casalena
(CEO)Studied Computer Science at University of Maryland. Founded Squarespace in 2003 and has served as CEO since its inception. Remains actively involved in the engineering, design, and product teams within the organization.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Squarespace
- 7 global ERGs with chapters across our office locations
- Histories and backgrounds of all Squarespace team members are especially uplifted through company-wide events and programming during Heritage Months
- Paid Family Care Leave policy offers eligible employees up to 20 weeks of paid leave
- Global and inclusive Fertility & Adoption benefits cover 100% of eligible medical and legal expenses up to $10,000 annually, with a lifetime maximum of $20,000.
- Launched the Inclusion Advisory Council in 2020 to weigh in on the company’s D&I strategy and corresponding initiatives
- US employees have access to mental health resources through the Talkspace app, behavioral telehealth services through the HealthJoy app and a robust Employee Assistance Program (EAP). Dublin employees have enhanced mental health benefits including reimbursement for psychotherapy visits as well as mindfulness apps and stress management programs. Globally, all employees have access to the full suite of meditations available through the Headspace app
- Through our Personal Care Leave policy, eligible employees may take up to twelve (12) weeks of paid leave to address their own serious health condition
- We are proud to support our transgender community through our comprehensive medical benefits, including coverage for gender reassignment services and procedures
- D&I and inclusive leadership learning opportunities are accessible to everyone, and all employees complete a D&I e-Learning within their first month at Squarespace
- We will match charitable contributions made by Squarespace employees to non-profit and social impact organizations of their choosing up to $/€600 per employee per year
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