Head of Operations, OpenRent
£60-80k
Equity: 0.00% - 0.25%, Bonus: Paid Quarterly
More information about location
2-5 days a week in office (Brixton, London )
Online property letting platform
Be an early applicant
Online property letting platform
21-100 employees
Be an early applicant
£60-80k
Equity: 0.00% - 0.25%, Bonus: Paid Quarterly
More information about location
2-5 days a week in office (Brixton, London )
21-100 employees
Company mission
To make renting safer, cheaper, and fairer for everyone.
Role
Who you are
- We are looking for a Head of Operations who is pragmatic, data driven, and with high attention to detail.
- Experience in operations at a consumer-facing business - ideally leading a function, setting priorities and making decisions with imperfect information
- Pragmatic, happy to get stuck in and do the work yourself when needed
- A confident communicator who can hold their own with internal management and senior external relationships
- Instinct to use data to identify and understand problems, set goals and then test and measure outcomes
- An ambitious mentality, looking to drive up standards and push us to the next level
What the job involves
- You will be expected to provide leadership internally, manage supplier relationships and negotiations, and work closely with senior management to problem solve emerging issues while contributing to overall strategy
- We want you to take overall charge of operations across our full suite of products, reporting directly to the founders
- Be the go-to person for big/complex issues across customer support, compliance and supplier relationships
- Prioritise areas of the business where we can drive up standards - identifying where we need to add capacity, create process or build out product to improve the customer experience
- Ensure that operational priorities are communicated within the senior team, and across the business
- Have a tangible impact on a product that solves real world problems and transforms the experience of the rental market for our 6.9 million users
Application process
- 1. Apply via Otta
- 2. Video Call with People Team
- 3. In person Interview with Founders
Salary benchmarks
Our take
Since founding in 2012, OpenRent has been transforming the renting industry by connecting landlords with tenants online. Its platform empowers them to arrange lettings cheaply, quickly & efficiently, unlike many of the exploitative and expensive traditional letting agencies.
In comparison to more traditional letting business models, OpenRent primarily targets tenant matching and related add-on services, saving tenants time by filtering out unsuitable rentals. All document processing occurs online, resulting in a more streamlined system than traditional letting businesses.
With its fundamental focus on combining customer experience and technology, OpenRent lets more properties than any other UK high-street agency, with 5+ million users. The company is committed to continuing to transform the industry and expanding its team to do so.
Steph
Company Specialist
Insights
Company
Employee endorsements
Meaningful work
"You help fix the housing market. Name a bigger problem the UK has, I dare you."
Funding (1 round)
Mar 2017
$5.5m
EARLY VC
Total funding: $5.5m
Company benefits
- Flexible working hours
- Monthly team social events
- Weekly team lunches
- 25 days holiday per year
- Private health Insurance including optical and dental with Vitality
- Free office breakfast, drinks + snacks
- Weekly yoga sessions
- In-office massage
- Annual company away weekend - in the past, we've gone to French chateaus and a Portuguese beach resort
- Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace
- £250 annual Learning Budget for professional or personal development
- Cycle-to-work Scheme
- Annual company away office in Europe
Company HQ
Brixton, London, UK
Leadership
Darius Bradbury
(Co-founder)Having studied at Oxford, Darius worked as a Software Engineer at Standard Bank for 2 years. He left this position in September 2011 to co-found OpenRent, where he has worked since.
Adam Hyslop
(Co-Founder)After studying at Oxford, Adam became a Consultant at OC&C Strategy Consultants for 4 years. He then went onto co-found OpenRent.
Diversity, Equity & Inclusion at OpenRent
Tilly Thorneycroft (Head of People )
- We have introduced opportunities for training, development and progress for the whole team. For example all employees have access to the L&D budget (£250 per year) that can be spent towards any training that will support employees to develop their full potential
- To ensure we attract a diverse pool of candidates, we post our roles on multiple job boards. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
- We review our practices and procedures annually to ensure fair treatment is maintained across all teams
Share this job
View 2 more jobs at OpenRent