Senior Service Designer, Live Nation
Entertainment events promoter and producer
Open for applications
Entertainment events promoter and producer
1001+ employees
Open for applications
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Thorough grounding in principles, methodology and practices of service design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction design
- Experience working on SaaS or complex multi-app platform will be a strong advantage but not a must
- Ability to drive a range of innovative and compositionally strong design solutions
- Fully conversant in one or more industry software
- Ability to think creatively and present concepts clearly to stakeholders and team members
- An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences
- A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
- Strong analytical and creative problem-solving skills
- A passion for interaction and customer involvement
- Excellent written, verbal communication and presentation skills
- Ability to work on multiple projects simultaneously
- Proactive in learning and being fluent in latest UX trends and technologies
- Have excellent verbal and written communication
What the job involves
- As Senior Service Designer you will be assigned to the Core Platform area, where you’ll be focusing on the end-to-end service of our Enterprise Platform
- You will be accountable for researching and documenting full processes on various granularity levels whilst working with other designers and cross functional partners to ensure an industry-leading overall client and internal operational experience
- You will join a globally distributed team, and you’ll work on a compelling global client offering
- You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team
- Conduct user and market research, mapping the client's current processes and identifying the desired flow
- Research and communicate to wider team the client’s eco-system in which they operate and help ideate how we can improve our offering
- Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
- Participate in and lead ideation workshops with cross-functional teams
- Generate storyboards and diagrams and/or define the structure for design artefacts to be produced
- Understand how we can utilise Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experience
- Work with the Analytics and product management teams to drive measurable UX decisions
- Understand long-term vision and strategic business goals of the department
- Keep skills fresh and be able to share our best practices, technical trends and developments with team
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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