Senior Solution Architect, ServiceNow
Partner Design Studio
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: You should have 8+ years of technical sales, pre-sales, or similar experience
- Technology Partner Experience: Material experience working with technology partners, either at a partner or OEM level, is essential
- Cloud-Based Platforms: An excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation, is crucial
- Industry Knowledge: Familiarity with industries such as Financial Services, Banking, Healthcare, or Manufacturing is a plus
- Curiosity and Innovation: You should be intrinsically curious and passionate about researching current and emerging technologies to develop innovative solutions
- Effective Communication: Talented at explaining complex topics clearly and concisely, you’ll be effective at providing practical guidance and presenting at the highest level
- Engagement at the CxO Level: Experience working in large corporate enterprises and government environments, engaging with CxO-level executives, is valuable
Desirable
- Business Development: Demonstrated experience in business development will set you apart. Understanding market dynamics and growth strategies is valuable
- Competitive Platform Solutions: If you’ve developed solutions on competitive platforms, it showcases your versatility and ability to adapt to different ecosystems
- ServiceNow Platform Development: Direct experience with ServiceNow platform development is a significant advantage. It demonstrates your hands-on expertise
- ServiceNow Certifications: Holding ServiceNow certifications validates your knowledge and proficiency. Consider pursuing relevant certifications
- Design Thinking: Certifications or demonstrable training in Design Thinking highlight your ability to approach problems creatively and empathetically
- Effective Communication: Lastly, your skill in presenting architecture concepts and designs to technology leaders and partners is crucial
What the job involves
- The ServiceNow Partner Design Studio is actively seeking a Solution Architect to join their team. As a Solution Architect, you’ll play a crucial role in co-creating innovative solutions with ServiceNow partners. Here are the key aspects of the role:
- Technical Leadership: You’ll provide technical expertise and guidance, acting as a trusted advisor to partners. Your insights from successful ServiceNow projects will help partners make informed decisions that drive business outcomes
- Complex Solutions: The Design Studio Architect leads stakeholders through creating partner-branded offerings using the ServiceNow platform. You’ll ensure partners can realize the value they need by leveraging best practices and industry standards
- Strategic Conversations: The ideal candidate will engage in strategic discussions based on industry trends, market positioning, and horizontal opportunities. This helps partners deploy ServiceNow effectively as a solution
- Engage with Strategic Partners: You’ll work closely with market-making strategic partners, serving as their technical and design guide. Understanding their business imperatives and specializations will be key
- Technology Conversations: Lead discussions with partners about ServiceNow platform and technology capabilities. Be an evangelist for these offerings
- Collaborate on Business Plans: Work with partners to create business plans, define goals, strategies, and measurable objectives
- Facilitate Design Workshops: Help partners uncover market needs and document user personas. Collaborate with cross-functional teams to bring offerings to market
- Understand Partner Capabilities: Develop a clear understanding of partners’ solution offerings, markets addressed, and co-creating goals
- Solution Scoping: Assist in defining offerings and project scoping. Identify necessary capabilities for successful delivery
- Promote Solution Offerings: Cultivate relationships and communicate with ServiceNow field to promote partner solutions
Salary benchmarks
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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