CRM Senior Associate, Zocdoc

• Have a passion for technology and improving patients’ lives
• Enjoy using data and analytics
• Highly organized, attentive to detail, and great at prioritizing what needs to get done now, and what should wait until later
• Love ideating, executing, and testing new ideas
• Are action-oriented; you understand that ideas are easy, but implementation is where the magic is
• Work well in a fast-paced, dynamic environment and are able to manage competing priorities
• 3-6 years of work experience in a highly analytical CRM role
• Strong analytical skills (particularly within Excel and Looker) and the ability to leverage data for insights and action
• Incredible attention to detail
• Strong written and verbal communication skills
• Ability to quickly build relationships and influence behavior with other teams across the company
• Ability to manage multiple projects and priorities at once in an ever-changing environment
• Ability to push through barriers to get things done with a sense of urgency
• SQL, Looker, Braze, and HTML experience is preferred

• As a CCRM Senior Associate you’ll play a meaningful role in making sure we build effective campaigns that engage patients, enable a smooth appointment experience, and ultimately drive rebookings
• The role will play an integral part in driving appointment success and patient loyalty via CRM channels
• Own end-to-end campaign development process, including list/segment creation, test setup, email development, QA, deployment and analysis
• Develop, plan, execute, and optimize CRM campaigns through rigorous, hypothesis-driven A/B or multivariate testing, using email, SMS, push notifications, and in app messages to meet business goals
• Brainstorm new campaign ideas with cross-functional teams like Engineering, Product Marketing, Product, Analytics, Design, and Brand
• Collaborate with Product Marketing, User Research, Product, Analytics and Engineering teams to execute lifecycle optimizations, ad-hoc campaigns, and support cross-functional initiatives with little to no supervision
• Monitor deliverability and maintain email health metrics to determine optimal frequency and form of communications

• 100% paid employee health benefit options
• Vacation and parental leave packages
• Lunch and snacks on us (in-office)
• Cell phone reimbursement
• Corporate wellness programs with Headspace and Peloton
• Employer funded 401(k) match

Total funding: $374m

The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.