Senior Customer Support Representative, Zen Educate & Zen Locum
CA$57-63k
2 days a week in office
Education and healthcare recruitment platform
Be an early applicant
Education and healthcare recruitment platform
201-500 employees
Be an early applicant
CA$57-63k
2 days a week in office
201-500 employees
Company mission
To make a positive impact and bring about meaningful change within the education recruitment sector.
Role
Who you are
- Passion for companies that have a positive social impact and the education sector
- ‘Can do’ attitude, bias for action and you want to be part of a growing motivated team
- You love to take pride in creating an exceptional experience for customers
- Having experience and/or strong knowledge of the education sector is a big plus
Desirable
- Background in customer service or customer success or inbound sales
- Ability to manage multiple workflows and prioritize tasks effectively
- Strong written and verbal communication skills
- Detail-oriented with a proactive approach to resolving concerns
- Proficiency in Google Suite preferred
- Adaptability and willingness to adjust priorities based on incoming tasks
- Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
What the job involves
- As a full-time Customer Support Executive based in Vancouver, you will play a key role in providing high-quality support to both schools and educators
- Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support
- The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support
- Respond to inquiries from schools and educators promptly via email and phone
- Manage and maintain the support inbox, ensuring all queries are handled efficiently
- Monitor the Slack channel and escalate issues as needed
- Identify trends in queries and recommend process improvements to enhance the school and educator journey
- Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience
- Document and escalate key issues for further action
Our take
With UK schools under immense financial pressure, Zen Educate is providing a smarter approach to education staffing. Recruitment in schools often relies on inefficient and expensive practices. Zen Educate is focused on tackling the pain points in the industry and providing a way to ensure schools get the best teachers possible.
It provides an online platform as an alternative to recruitment agencies, which is the only online platform accredited by the UK's Department of Education, helping schools fill staffing needs quickly and cost-effectively. Schools using the platform have reportedly saved 20-30% on supply cover costs. Zen Educate aims to save the education system £14 million per year by 2024 with its smarter approach.
Zen also operates Zen Locum, a service aimed at solving similar problems for pharmacies and opticians. Offering higher rates and greater flexibility than bigger locum health services such as Tesco Pharmacy, it has already seen high uptake with over 500 new joiners a month.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
40% female employees
62% employee growth in 12 months
Company
Employee endorsements
Nice people
"I'd always wanted to be a part of a business where the culture was taken as seriously as the work. With all of our teams, as we've grown, we've had..."
Funding (last 2 of 6 rounds)
May 2024
$37m
SERIES B
Oct 2022
$25.7m
SERIES A
Total funding: $85.1m
Company benefits
- Macbook and tech equipment provided 👩💻
- Regular "lunch 'n' learns" every month on a range of topics
- Investment in your professional development📈
- Regular socials🥳
- Ownership in the company🚀
- Pension scheme
Company values
- Commit to the mission- We commit to our mission, our customers, and our teams. We work hard because we care more
- Choose greatness over comfort- Greatness and comfort rarely coexist. We seek greatness. We understand success takes grit & determination so we seek colleagues that possess it
- Act like an owner- We all take responsibility for driving the company forward and making it a success. If we see something that could be better, we fix it. We offer stock options to all employees
- Help each other be better- Every person at Zen is someone we can respect and learn from
- A culture of trust- We hire people who are great at their jobs and we let them get on with it while being there to lend a hand when needed
- Challenge the status quo- We take action when we can see opportunities for improvement. We are in it to make our customers' lives better and to fix a broken system
- Embrace learning over perfection- We make decisions quickly and we don't hesitate. We may disagree with a decision, but we support the team and the mission by committing to it. We embrace making unknowable mistakes and learning from them
Company HQ
Lambeth, London, UK
Articles
Leadership
Slava Kremerman
(CEO)Previously a member of the Leadership Team at Nutmeg a FS startup, they also worked at Barclays and Aon.
Oren Cohen
(CCO)Ran the UK office of Optimizely, a Silicon Valley tech company. Prior to this, they worked at G-STAT and Intel.
Salary benchmarks
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Diversity, Equity & Inclusion at Zen Educate & Zen Locum
- At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all
- We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work
- We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team
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