Revenue Operations Manager, Nextdoor

$145-165k

+Equity

Looker
Excel
Salesforce
Senior and Expert level
New York
Nextdoor

Private social network for neighbours

Open for applications

Nextdoor

Private social network for neighbours

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Open for applications

$145-165k

+Equity

Looker
Excel
Salesforce
Senior and Expert level
New York

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Company mission

Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Role

Who you are

  • You will be a self-starter, independent thinker, deeply analytical, and detailed-oriented, capable of working in a structured manner to thrive in ambiguity
  • 8+ years of experience in consulting, business intelligence, analytics, finance, business/sales operations, sales strategy, or related field
  • A highly analytical and inquisitive work style with keen attention to detail, complemented by the ability to see beyond the numbers and drive meaningful business decisions
  • A strong understanding of relational databases and CRM platforms; advanced proficiency in Excel; experience with Salesforce, Qubole, and/or Looker a plus
  • Understanding of the social media, digital advertising, and/or consumer internet industries
  • Ability to handle multiple projects simultaneously in a fast-paced, high-growth environment
  • Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
  • A strong passion for Nextdoor’s mission

What the job involves

  • As a member of the Sales Operations team, you will focus on preparing daily, weekly, and monthly reporting for the sales organization. You will help drive revenue-generating projects, conduct opportunity assessments, and shape overall sales strategy and prioritization
  • During a typical week, you will use multiple data systems to compile data sets, review data, uncover insights about the business, and present findings and proposals to management. You will also manage operational tasks and resolve business-related matters on an ongoing basis
  • This is a high-impact role
  • You will work cross-functionally with Sales, Account Management, Account Operations, Marketing, Data Science, Product, Engineering, Finance, and Legal, developing a deep understanding of Nextdoor’s business and translating this knowledge into building and optimizing key parts of the Advertising Sales organization
  • Current and ongoing work spans the following areas: sales strategy, strategic planning, operations, process creation, process improvement, international expansion strategy, and internal reporting
  • As one of the first key hires to support a growing senior business team within sales, you will help shape the way the global Advertising Sales organization reports on activities and ultimately grows the Nextdoor business
  • This position will be based in New York and will report to the Head of Sales Operations
  • Evaluate and develop the people, processes, and systems needed to support Nextdoor's GTM strategy and execution, including: policies, coverage model/territory planning, sales performance data & reporting, business planning, and deal/order operations
  • Advising the company-wide Account Management strategy, ensuring “strategy” is part of the team’s scope of responsibility, so they don’t lose sight of customers and their goals
  • Planning customer lifecycles and setting the correct reachout process, including time of reach out, channels, and touchpoints, and enabling the success of the Account Management team
  • Overseeing Customer performance metrics and analytics and aiding with, or creating, reports to support the Account Management team
  • Conduct quantitative and qualitative analyses to support performance improvement programs across the Advertising Sales organization that will build the foundation to scale. This will include contributing to the development of go-to-market playbooks, strategic projects to optimize productivity, process redesign, customer health analytics, and more
  • Develop daily, weekly, and monthly financial and operational metrics dashboards and reports using data systems such as Google Ad Manager, Salesforce, Qubole, and Looker and leverage this data to surface key insights and drive strategic decision making
  • Implementing and managing CS software and CS Ops activities and keeping systems updated

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.

The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.

The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.

Insights

Top investors

Some candidates hear
back within 2 weeks

8% employee growth in 12 months

Company

Funding (2 rounds)

May 2019

$127.9m

Dec 2017

$78m

Total funding: $205.8m

Company benefits

  • Monthly wellness stipend
  • 12 weeks of parental, family or medical leave
  • Global end of year shutdown
  • Learning and development stipend
  • Work from home opportunities
  • Health insurance

Company values

  • Earn trust every day
  • Invest in community
  • Customer obsessed
  • Think big
  • Experiment and learn quickly
  • Act like an owner

Company HQ

SoMa, San Francisco, CA

Founders

Prakash Janakiraman

(Advisor & Co-founder)

Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com

David Weisen

(Engineer & Co-founder)

Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science

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