Technical Support Engineer, Quantexa
+ Bonus
Helping businesses spot criminal activity in their data
Job no longer available
Helping businesses spot criminal activity in their data
501-1000 employees
Job no longer available
+ Bonus
501-1000 employees
Company mission
To bring innovation and confidence in decision-making to every industry in the world by driving the switch to contextual data.
Role
Who you are
- Have experience in a customer-facing technical support role, working directly with both technical and non-technical customers to diagnose and solve issues for high-profile customers against an SLA
- Experienced in Incident management, managing the support lifecycle independently
- Have strong Problem solving and analytical skills, you will be expected to work directly on problems yourself. You will be reading code, documentation and may need to reproduce customer issues yourself (no need to be a developer)
- Have experience in working with a modern web application technology(Must)
- Have excellent customer service, documentation skills in a clear, concise written manner
- Have experience with modern JVM based web applications (we primarily use Scala on the backend and Typescript on the frontend)
- Knowledge working with any of the following technologies: REST APIs, SQL databases, Elasticsearch, Spring Boot or Apache Spark
- Knowledge of modern containerised deployments such as Docker, Kubernetes or OpenShift
- Knowledge of at least one programming language such as Java, Scala, Javascript or Python
What the job involves
- Due to the continuous success and high demand from our customers, we are looking for Mid to Senior level Technical Support Engineers to join our R&D team to build and shape the next generation of products that transform how organizations around the world use data
- You'll be joining the Technical Support Team in Quantexa’s dedicated Research and Development department which sits at the heart of everything we do here
- Work with internal and external development teams, answering technical queries on using and integrating the system, ensuring the success of Quantexa deployments and projects
- Assist with issues and diagnosing/debugging problems with customer installations
- Develop tooling, processes and documentation to deliver the best possible support experience
- Work in partnership with the Engineering teams at Quantexa to continually improve the platform and ensure customer and developer experience is the best it can be
- Own the support process from initial ticket triage, through to resolution, ensuring that tickets are being managed and progressing within customer expectations
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Quantexa specialises in data connectivity, offering companies a vital tool to streamline their information. By bringing together diverse data sets and enhancing internal information with external resources, it enables organisations to generate valuable insights, facilitating more informed decision-making processes.
Since its inception in 2016, Quantexa has experienced exponential growth, establishing a global presence with offices spanning various continents. Its clientele includes prestigious names such as HSBC and Shell, underscoring its reputation as a trusted partner in the realm of data analysis and interpretation.
Enterprises today recognise the untapped potential within their data repositories, yet many lack the in-house expertise to effectively leverage this resource. Quantexta fills this gap, as evidenced by its strategic collaboration with the British government's Public Sector Fraud Authority, securing a Lucrative £4M contract in 2023. Through this alliance, Quantexa aims to combat fraud within the public sector by applying its advanced analytical capabilities to identify and address fraudulent activities.
Insights
Few candidates hear
back within 2 weeks
25% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$129m
SERIES E
Jul 2021
$153m
SERIES D
Total funding: $370m
Company benefits
- Pension Scheme with a company contribution of 6% (if you contribute 3%)
- 25 days annual leave (with the option to buy up to 5 days) + birthday off!
- Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
- Tech & Cycle-to-Work Schemes
Company HQ
Waterloo, London, UK
Articles
Founders
Vishal Marria
(CEO)Previously an Executive Director at EY, and Director of Financial Services at BAE.
People progressing
Joined as an Associate Consultant. Promoted to Consultant after 10 months, then promoted again to Senior Consultant after a year. After that, moved to become a DevOps Engineer after another 2 years.
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