Senior Technical Program Manager, Braze

$135-205k

OTE

$120-180k

BASE

+ RSU's, + Employee Stock Purchase Plans, OTE Includes Bonus or Commission

JIRA
Senior level
San Francisco Bay Area
Braze

Customer engagement platform

Be an early applicant

Braze

Customer engagement platform

1001+ employees

B2BMarketingAnalyticsCommunicationSaaS

Be an early applicant

$135-205k

OTE

$120-180k

BASE

+ RSU's, + Employee Stock Purchase Plans, OTE Includes Bonus or Commission

JIRA
Senior level
San Francisco Bay Area

1001+ employees

B2BMarketingAnalyticsCommunicationSaaS

Company mission

We’re passionate about forging connections between consumers and the brands they love.

Role

Who you are

  • 5+ years of experience in Technical Program Management within a DevOps team in a high-growth B2B technology company, with a proven track record of managing and delivering complex, large-scale infrastructure programs across multiple engineering teams
  • Extensive experience as a Scrum Master with a proven ability to lead agile ceremonies effectively
  • Strong POV for tooling (like Jira) to streamline status tracking and reporting
  • Deep understanding of DevOps practices and tools
  • Exceptional ability to manage multiple complex projects simultaneously with minimal supervision while maintaining attention to detail and meeting deadlines
  • A self-starter with a sense of urgency with a commitment to delivering high-quality work in a fast-paced environment
  • Strong analytical and system-thinking abilities
  • Strong written, verbal communication and collaboration skills
  • Experience with vendor management is a plus

What the job involves

  • We are seeking a highly skilled and motivated Sr. Technical Program Manager to partner with the DevOps division to drive operational excellence and ensure the successful delivery of key initiatives
  • The DevOps team builds automation, adds infrastructure reliability, and enables our engineering team to use new technologies in a scalable, reliable, and highly available way, with the goal of accelerating product and feature development
  • Braze operates at a massive scale, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. Our product’s ability to perform fast and reliably at scale is an essential part of Braze’s value proposition, and the products and services that the DevOps team builds are a key element of our success
  • As the first Program Manager to support this division, you will bring a strong Scrum Master experience and deep technical expertise to lead agile ceremonies and drive the coordination and execution of complex and large-scale infrastructure projects
  • Partner with DevOps Engineering Managers and Leadership team to help build effective product planning mechanisms, including an internal roadmap framework that enhances the DevOps division's planning efficiency and its interface with product teams
  • Execute roadmaps and manage complex projects with DevOps engineering teams focused on building Compute and Data Platforms, Automation, Edge Services, and Reliability tooling. Create a comprehensive project plan and drive successful execution by coordinating within/across Infrastructure teams and, when necessary, with product teams on deliverables and timelines. Ensure alignment with broader business objectives
  • Lead agile ceremonies, including Sprint Planning, Standups, Retrospectives, and Backlog grooming, to keep teams aligned and focused on delivering high-quality results. Also, lead program-level meetings to align on the overall project schedule and upcoming milestones
  • Develop and maintain comprehensive documentation for processes, templates, and best practices for DevOps
  • Monitor and analyze the performance of processes, and recommend and drive improvements to streamline or automate them
  • Collaborate with other Program Managers on PMO on broader process improvements across the entire Product Design and Engineering organization where applicable
  • Serve as the primary point of contact for DevOps programs, ensuring that stakeholders are kept informed of progress, risks, and issues
  • Facilitate communication and collaboration between the DevOps division, other product teams’ PMs and EMs, and when necessary, with GTM teams
  • Provide regular updates on program status, milestones, and key metrics to leadership and other stakeholders to drive transparency and accountability

Our take

Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.

Braze does this by delivering messaging experiences through push notifications, apps, and email, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.

As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

42% female employees

10% employee growth in 12 months

Company

Funding (last 2 of 8 rounds)

Oct 2018

$80m

SERIES E

Aug 2017

$50m

SERIES D

Total funding: $182.7m

Company benefits

  • Competitive Benefits: We've got you covered with high-quality medical, mental health, dental, and vision plans.
  • Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best.
  • Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family.
  • Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment.
  • Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too.
  • Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement.
  • Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees.
  • Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world.
  • At Braze, we believe in the passion of our people. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony, as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity. In joining us, you will add your passions to our vibrant culture, and in turn we will empower you to make a tangible impact for our business.

Company values

  • Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together.
  • Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can.
  • Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future.
  • Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills.
  • Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world.
  • Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind.

Company HQ

Midtown South, New York, NY

Leadership

Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.

After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.

Salary benchmarks

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Diversity, Equity & Inclusion at Braze

  • Developing robust methods to track and measure representation data across different intersectionalities
  • Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
  • Enhancing our manager training program to incorporate DEI-specific training within the curriculum
  • Integrating DEI concepts into existing training, including new hire onboarding
  • Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
  • Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
  • Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
  • Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders

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