Product Manager, Olo
Order
$136-195k
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$136-195k
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 5+ years experience in Product Management at a software company
- Bachelor’s Degree or higher from an accredited institution anywhere in the world
- Ideal candidates have experience scaling an API-first partner ecosystem product
- Able to proactively manage your workload and tasks independently, demonstrating good judgment in prioritization and time management
- Excellent written and verbal communication skills. Your statements and questions are succinct and direct
- Able to travel to customer, partner, conference, and Olo office locations as needed
What the job involves
- As a Product Manager at Olo, you’ll be on a mission to help our restaurant brands efficiently grow their digital business
- In this role, you’ll develop, own and execute the roadmap for our Rails or Menu product in partnership with our customers and your team of Engineers, Designers, and cross functional stakeholders
- You’ll ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward
- Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space
- Establish and maintain a deep understanding of your product, customers, user personas, and their respective pain points to drive product development
- Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives and economic viability
- Build and maintain an outcome-focused product roadmap leveraging customer insights, data analysis, business objectives, stakeholder input, and market research
- Proactively seek opportunities to improve business processes, product development methodologies, and team workflows, demonstrating initiative and commitment to continuous improvement
- Lead the discovery and implementation of innovative solutions to customer challenges through ideation, prototype development, testing (user and A/B), and analysis
- Frequently leverage data analytics and insights to inform decision-making and drive product improvements and optimizations
- Collaborate with Design and Engineering to translate requirements into functional specifications, ensuring a balance between technical and customer-centric priorities
- Develop and foster direct, ongoing relationships with customers to gain unencumbered access to insights and drive solution adoption
- Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases for executive alignment
- Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Articles
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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