Onboarding Manager, Elation Health
SMB
$110-130k
+Equity
Patient scheduling software
Be an early applicant
Patient scheduling software
201-500 employees
Be an early applicant
$110-130k
+Equity
201-500 employees
Company mission
To use technology to provide the freedom physicians need to focus on their patients.
Role
Who you are
- This role requires exceptional communication skills, the ability to lead and support multiple customer needs simultaneously, and comfort explaining technology products to both executives and day-to-day users
- 5+ years of experience in an implementation, strategic or management consulting role
- 3+ years of managerial experience leading a team of more than three people
- Experience implementing or working with Practice Management Systems or RCM services
- Excellent at project management and gaining stakeholder buy-in, including at executive level
- Proven track record of successful, on-time IT implementations
- Demonstrated success in executing cross-functional process improvement projects
- Proven expertise in a complicated, matrixed, customer-facing operating environment
- Product or Partner management experience a plus, with an emphasis on proven attainment that drives better customer experiences
- Sales and Customer Success experience strongly preferred
- Salesforce experience is a huge plus
- Enterprise SaaS experience preferred
- Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption
What the job involves
- Elation Health’s SMB Customer Success team advises and guides our customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal
- In this role, you will be part of our Implementation team, responsible for helping SMB customers deploy and adopt our solutions
- Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing SMB segment
- In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale
- Lead two critical functions within our SMB Onboarding team- the Technical Implementation Managers (TIMs) and Elation Billing Specialists
- Improve our Onboarding processes and workflows to better support new Elation Health customers and differentiate our overall Onboarding experience. This includes workflows for both our clinical and financial products
- Partner with the other Onboarding Manager to support the entire SMB Onboarding program through unified thought leadership and action
- Partner with our Small Group Sales team in meeting customer expectations and then with additional internal teams to ensure a premiere experience for our integrations and partner functionality
- Own operational analysis to demonstrate process improvements and outcomes in customer experience and partner performance. Drive team performance through internal measures and reporting
- Provide visibility on implementation status and timelines to external and internal stakeholders, from project level to executive level
- Create launch plans that include success criteria and a repeatable playbook for future implementations
Our take
Each year, inefficient clinical care contributes to more than $750 billion lost in the United States to various pitfalls in the healthcare system. Elation Health is a healthcare company that sets to change this narrative by improving the physician-patient relationship.
It takes a network approach to patient data, allowing physicians to interact and deliver better services and care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, and send prescriptions, as well as offer virtual care in the form of video calling.
The platform is used by over 25,000 clinicians that care for millions of patients. The patient scheduling software market is a very busy market, packed with others offering similar products, however, Elation's continued innovation keeps it competitive.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- FSA
- Life insurance
- Equity
- Home office & food stipends
- Work from home opportunities
- Health insurance
Company values
- Focus
- Transparency
- Performance
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Kyna Fong
(CEO)Started out at UBS and JP Morgan, and was an Assistant Professor of Economics at Stanford. Is a member of YPO.
Conan Fong
(CXO)Studied at McGill and Johns Hopkins. Was a consultant at the Courtyard Group.
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