Technical Writer, Zipline
More information about location
3-5 days a week in office
Transforming the way goods move
Open for applications
Transforming the way goods move
1001+ employees
Open for applications
More information about location
3-5 days a week in office
1001+ employees
Company mission
To open up access to emergency medical care to everyone in the world.
Role
Who you are
- A minimum of a Bachelor’s degree or significant prior experience as a Technical Writer
- Meaningful prior experience working with or in a regulatory body focused on aviation, aerospace, and/or transportation (in certain cases, candidates with strong relevant experience in other highly-regulated and safety-oriented industries, such as medical devices, may also be considered)
- Strong prior experience in MadCap Central and MadCap Flare, particularly with working with multiple targets and conditionalized text
- Experience working cross functionally to implement procedures and policy changes to a set of manuals to support Company program goals
- Strong experience in improving end-to-end documentation creation processes to increase standardization, quality, customer satisfaction, and efficiency
- An ability to integrate raw technical inputs from Engineering, Operations, Regulatory Counsel, and other stakeholders to create cohesive, easy-to-understand documentation with minimal guidance
- Resourcefulness in researching and pulling from multiple sources of information in order to produce thorough written resources that stakeholders can depend on
- Excellent project management skills
- Excellent attention to detail and the ability to prioritize and work on multiple projects -- often autonomously -- in a fast-paced, changing environment
- An ability to communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders
- The grit, resourcefulness, and resilience to thrive in novel, uncertain, and constantly changing business and regulatory environments
- The ability to travel 5-10% of the time
- Eligibility to work in the US
What the job involves
- We are looking for a talented technical writer to help create and build a robust, high-quality documentation system for our fast-paced operations, including manuals, operating procedures, and policies
- You’ll have the opportunity to use your applied reasoning and strong analytical skills to advocate for creating improvements in messaging and documentation as well as develop and promote the adoption of documentation
- You’ll be responsible for deliverables of substantial scope and complexity, and responsible for ensuring these projects are updated on time to support our operations
- You’ll also be responsible for administering the platform our users access these documents, including managing conditionalized manual variants and ensuring our operators have access to the right set of information
- You will collaborate with many cross-functional teams, listening and drawing from their expertise, experiences, and needs
- You will work within a fast-paced and dynamic working environment
- You know how to set a high bar for quality and accuracy for your documentation and you will hold your communications and action to the same standard
- Create, maintain, and update high-quality manuals, procedures, and other documents that comply with regulatory requirements and are easy to use
- Design and establish style guidelines and standards for text and illustrations
- Review, revise, edit, and proofread documents prepared by others
- Ensure the accuracy and timeliness of updates to documents
- Manage competing priorities with minimal guidance
- Drive cross-functional engagement with subject matter experts for review and approval of documentation
Our take
Zipline is transforming the way goods move by creating the first logistics system that serves all humans equally via a drone delivery service. As the first emergency drone logistics operation, Zipline is fundamentally changing how we transport emergency medical supplies and has expanded into commercial deliveries. It's partnered with several major companies, including Walmart.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. It is also aiming to start commercial deliveries to individual households in the near future. With big companies such as Amazon and Walmart examining “instant” delivery options, Zipline has a proven track record and the equipment and logistics in place to provide such services. 2023 funding pushed Zipline's valuation to a staggering $4.2 billion, indicating a bright future.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2023
$330m
SERIES F
Jul 2021
$250m
SERIES E
Total funding: $813.7m
Company benefits
- Generous parental leave
- Generous vacation policy
- Monthly wellness stipend
- Monthly team events
- Healthcare, vision, and dental
- Healthy, delicious meals and snacks
- Dog-friendly offices
Company values
- Customer obsession - The standard of care
- Ownership - Getting the job done
- Transparency - Breeds trust
- Continuous improvement - Tackling hard problems
- Serve Your Species - Empowering one another
Company HQ
South San Francisco, CA
Articles
Founders
Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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