UX Designer, Hootsuite
CA$80.7-113.1k
More information about location
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$80.7-113.1k
More information about location
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Intermediate level experience as a strong UX team member, tackling well-defined design challenges and transforming them into simple, intuitive solutions
- A strong portfolio comprised of projects which demonstrate creative, user centered design solutions to moderately complex problems
- Ability to independently conduct or participate in a wide range of appropriate UX design activities for medium complexity problems such as: user research, brainstorming, concept design, detailed design, rapid prototyping, and usability testing
- Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle medium complexity problems that impact their portfolio
- Proficient and effective use of industry-standard UX and UI design platforms
- Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes
- Experience working with researchers, product managers, developers, and other designers who are aligned to execute on medium complexity problems
- Ability to develop a proficient understanding of the business, vision, and strategy, as well as technical requirements, and incorporate them into elegant design solutions
- Experience advocating for research-backed design solutions. Ability to apply user-centered design principles, concepts, and practices at the team/project level. Recognizes when solutions are not ideal and communicates to cross-functional partners
- Experience operating confidently using existing processes. Ability to recognize when there is a breakdown or inefficiency in operations
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Interpersonal Savvy: relates openly and comfortably with diverse groups of people
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for an Intermediate UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social
- You’ll be working on a diverse set of UX challenges, helping to develop creative and strong user-centered solutions
- In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model
- This role is open to applicants located in the Canadian provinces of BC, AB, ON, or NB
- In this role, you will report to the Senior Director, Product Design & User Experience
- Develop and maintain a solid understanding of your portfolio's product, business objectives, customers, and competition - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities
- Build a close and collaborative relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches, and deliverables
- Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions
- Support your development team as they deliver products that implement your designs
- Actively mentor other team members and better your peers through shared thought leadership and driving effective processes
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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