Technical Assistance Center Engineer/Senior Engineer, Versa Networks
Secure access service edge vendor
Open for applications
Secure access service edge vendor
501-1000 employees
Open for applications
501-1000 employees
Company mission
To address the security and networking challenges that Enterprises and Service Providers face, and connect branch offices, home offices, and users to applications wherever they exist.
Role
Who you are
- The candidate must have a bachelor’s degree in Computer Science or equivalent field of study
- 5+ years of hands on experience
- Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security)
- ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN
- TCP/IP protocol suite, SFW, NGFW, QoS
- Understanding of PPPoE, DHCP and GRE tunnelling
- Understanding of SDWAN deployments is a plus
- Good understanding of various NATTING deployments and design
- Basic understanding of hardware level troubleshooting and system level troubleshooting
- Well verse with ticketing related process
- Scripting (bash/python/perl) knowledge is a plus
- Cloud computing (AWS/Azure/GCP deployments) is a plus
- Working knowledge of Linux/Unix environment
- Good understanding of Virtualization and related technologies
- Team player, can-do attitude and takes initiative
- Ability to work independently as well as in a team (in start-up environment)
- Good communication skills to work with cross-functional groups
- Strong skills in large-scale software design and development
- Excellent verbal and written communication skills
- Excellent troubleshooting and problem-solving skills
Desirable
- Experience in troubleshooting complex networking and security related issue in production deployments
- The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills
- Should be able to handle calls with the production customers while troubleshooting their network issues
- Commitment to customer delight is a must
- Quality focus, result & goal orientation
- Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment
- Prior experience of working with TAC environment will be a plus
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
What the job involves
- The TAC Engineer will be responsible for providing front line technical support to debug complex networking and security issues in customer production networks, specifically in the SDWAN deployments, by troubleshooting and replicating customer issues of diverse scope
- Helps customer solve reported product and network problems of varied complexity
- Troubleshooting network security related issues in production networks
- Replicate the customer issues in lab environment
- Work with engineering teams to replicate customer issues and test possible fixes
- Work on problems of diverse scope
- Create knowledge articles for subordinates and other team members
- Ability to write bash/python scripts is a plus
Our take
The secure access service edge (SASE) is composed of a complex group of networking and cloud software tools like software-defined wide area networks (SD-WAN), secure web gateways (SWG), and firewall-as-a-service. SASE itself functions to better deliver cybersecurity tech, and as such it’s big business right now. Versa Networks is capitalizing on this, with its in-cloud and on-premise flexible SASE solutions.
While the company faces competition against SASE rivals such as Juniper Networks (where the founders left to kick off Versa Networks), and major players like Cisco and Cloudflare. Startups are pulling in hefty funding, too: Cato Networks is a Unicorn twice over, and Netskope is valued at nearly fourfold that. Add to that the current SASE market is set to grow from its 2021 $3 billion valuation to $6 billion by 2028.
This should come as no surprise. SASE sits at the juncture of the lucrative and high-growth sectors of cloud computing, cybersecurity, and networking, and is expected to have a sweeping addressable market as more businesses pivot onto the cloud. Versa Networks is set to hold its own against well-funded startups and acquisitive enterprises, recently completing a "pre-IPO" fundraise of $120 million, the company has positioned itself to deepen its hold on its slice of the market.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Oct 2022
$120m
LATE VC
Jun 2021
$84m
SERIES D
Total funding: $316.3m
Company benefits
- Incentives and Bonuses
- ESOP
- Statutory Benefits: PF, ESI, Maternity Benefits, Leaves & Holidays
- VPF, NPS, Meal Vouchers, Paternity Leaves
- Health: Medical, Accidental, Term Life Insurances
- Relocation Benefits
- Flexi Working
- Reward & Recognition Policies
- Transparent Performance Management Process
- Career Progression
- Global Mobility
Company values
- Integrity
- Respect
- Collaboration
- Excellence
- Innovation
Company HQ
Alviso, San Jose, CA
Articles
Leadership
Apurva Mehta
(CTO)Former Director of Software and Chief Architect at Riverstone Networks, then moved into a Chief Architect and ultimately CTO role at Juniper Networks.
Kumar Mehta
(CDO / Chief Soul Officer)Former VP of Engineering at Juniper Networks, and a Stanford School of Business graduate.
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