Strategic Client Advisor, Fathom Health

• 7+ years of client management experience working with director-level through C-level clients
• Management consulting experience, including client relationship management, with focus on revenue cycle management, healthcare documentation management, and/or healthcare operations
• High proficiency in driving dynamic problem-solving through first principles thinking and the ability to work efficiently under pressure in a startup environment
• Excellent attention to detail, written and verbal communication, with remote collaboration experience preferred
• Strong organizational skills and tactful negotiation skills, including an ability to execute successfully on multiple tasks and swiftly negotiate and/or re-prioritize based on strategic needs or client demands

Desirable

• Establishing, growing, and managing relationships with new and existing clients at all levels, including C-suite
• Functioning as a Fathom product expert comfortable with translating technical communications between clients and our product and engineering teams
• Creating, owning, and maintaining a continual customer feedback strategy in coordination with the product roadmap and the engineering and commercial teams
• Developing, coordinating and shepherding clients through each phase of our onboarding program with clearly-defined deliverables and timelines to get customers fully activated
• Growing existing business through upselling and cross-selling initiatives
• Converting executives, including C-suite, of high-profile clients into Fathom advocates and reference customers
• Some travel expected, up to 15%

Total funding: $60.9m

Medical coding is a process in the healthcare industry that greatly improves how teams understand and treat different health issues, with human medical coders typically handling the data analysis process. However, humans are greatly limited in how much data they can process even when aided by technology, and this shows room for an AI application within the medical coding landscape.