Senior Director of Data Science, Spring Health

Customer Experience

$226.6-276.5k

Plus stock options

Python
Looker
R
Spring
Snowflake
dbt
Expert level
Remote in US
New York
Spring Health

Personalized mental healthcare

Job no longer available

Spring Health

Personalized mental healthcare

1001+ employees

B2BEnterpriseMental healthMachine LearningSaaS

Job no longer available

$226.6-276.5k

Plus stock options

Python
Looker
R
Spring
Snowflake
dbt
Expert level
Remote in US
New York

1001+ employees

B2BEnterpriseMental healthMachine LearningSaaS

Company mission

To eliminate every barrier to mental health.

Role

Who you are

  • You are deeply committed to transforming mental health care and resonate with Spring
  • Health's mission to remove all barriers to mental health
  • You have a strong entrepreneurial spirit, are customer-centric, and are passionate about leveraging data to drive product innovation and customer success
  • You are proficient with a statistical programming language (Python/R)
  • You have significant experience with modern data stack technologies (We operate on a
  • Looker-dbt-snowflake stack)
  • You bring over 12 years of data science experience, ideally supported by an advanced degree in a quantitative field
  • You have over 5 years of experience managing and mentoring teams of data scientists, analysts and/or engineers
  • You have a track record of overseeing the development of data products and machine learning models from the discovery stage to production
  • You excel at translating complex analyses into compelling narratives and actionable project plans for non-technical audiences
  • You are proficient in a wide range of data science techniques, including data modeling, machine learning/Al, NLP, and unstructured data analytics, and are eager to apply them to solve complex clinical or business challenges
  • You have hands-on experience in building and enabling analytics infrastructure, including data, analytics, and ML pipelines and data models
  • You are committed to advancing as a leader, nurturing the growth of your team members, and motivating cross-functional teams to achieve results through collaborative empowerment rather than focusing solely on individual technical goals

What the job involves

  • We are seeking an exceptional hands-on data science leader to own and drive the data science vision and strategy for our Customer Experience team
  • You will lead a team of data scientists, data analysts and analytical engineers embedded onto a cross functional product team
  • Your focus will be on crafting a compelling value and outcomes narrative for Spring Health services, aimed at buyers and customers
  • This is an exciting opportunity to scale up the analytical stack and algorithms powering a best-in-class workplace mental health command center, delivering real-time insights and recommendations for HR leaders and their employees
  • Develop and Execute Data Science Roadmap: Partner with product, engineering, and design leads to conceptualize, design, and implement an ambitious data science roadmap for the customer experience product team
  • Drive Analytics Strategy for Customer Success: Own and lead the analytics strategy and value proposition for our Customer Success and Sales teams, aiming to enhance retention and drive upsell opportunities
  • Team Leadership and Mentorship: Lead, mentor, and manage a team of data scientists, focusing on building the analytical infrastructure, automated dashboards, and algorithms that power our customer experience analytics and reporting suites, translating data into actionable insights
  • Enhance Customer Experience with Predictive Models: Guide the team in creating predictive and machine learning models to elevate our customer experience, including developing a personalized population-level insights engine that drives clinical and financial outcomes, as well as deploying generative Al chatbots to synthesize and summarize member themes
  • Conduct Analytical Deep-Dives: Perform in-depth analyses to proactively identify product opportunities, inform experimentation, and shape product roadmaps
  • Customer Engagement: Interface directly with customers to craft and communicate a compelling value story, demonstrating the impact and benefits of our solutions
  • Build unique and compelling data products, that convey our differentiated value proposition to our customers
  • Manage, scope and successfully deliver analytics deliverables that meet customer expectations
  • Renewals/upsells/deals closed due to analytic deliverables
  • Key KPIs: MAUs on platform, Product Qualified Opportunities, Reporting engagement and automation

Our take

Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.

Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.

The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.

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Freddie

Company Specialist

Insights

Led by a woman
Top investors

Some candidates hear
back within 2 weeks

77% employee growth in 12 months

Company

Funding (last 2 of 8 rounds)

Jul 2024

$100m

SERIES E

Apr 2023

$71m

LATE VC

Total funding: $465.1m

Company benefits

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
  • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment
  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
  • Up to $1,000 Professional Development Reimbursement per calendar year
  • $200 per year donation matching to support your favorite causes

Company values

  • Members come first
  • Move fast to change lives
  • Take ownership
  • Embrace diverse teams & perspectives
  • Science will win
  • Candor with care

Company HQ

Flatiron District, New York, NY

Founders

Adam Chekroud

(Co-Founder)

Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.

April Koh

(Co-Founder & CEO)

Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.

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