IT Engineer, Verkada
+ Significant equity
Video security management systems
Be an early applicant
Video security management systems
1001+ employees
Be an early applicant
+ Significant equity
1001+ employees
Company mission
To protect people and property in a privacy-sensitive way.
Role
Who you are
- We are seeking a dedicated IT Support Specialist to join our team
- This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment
- Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements
- 5-star customer service mindset
- Excellent verbal and written communication skills
- Excellent teamwork skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer G-Suite for day-to-day operations
- Experience working with SSO (Okta, OneLogin, etc.)
- Capable of managing AV hardware and software, including Zoom and other video conferencing software
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours
- Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands
Desirable
- BS in Computer Science, Information Systems, or similar experience
- Familiarity with any/all of our current technology stack: Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, Intune, VoIP telephony among others
- Good grasp on how APIs are designed and implemented
- Familiarity with programming languages e.g. Python
- Exposure to HPE/Aruba, Palo Alto networking hardware
- Fearless when it comes to troubleshooting or determining root cause
- A love of documentation and process improvement
- Demonstrate that you continue to keep your knowledge and skills up to date
- Prior IT/helpdesk/customer service experience, particularly in an early-stage startup
What the job involves
- The ideal candidate will be responsible for providing technical assistance and support to our employees, troubleshooting hardware and software issues, and ensuring smooth operations in our London Office
- Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions
- Administering a wide variety of SaaS apps; provision/modify/remove access as needed
- Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software
- Partner with all business units and collaborate on projects
- SaaS account management with an eye on security and cost evaluations
- Able to communicate effectively and concisely to the entire company
- Supporting a global workforce, partnering with overseas IT teams, both employees and consultants
- Analyze existing processes, suggest and make improvements, and implement business processes where none exists
- A desire to learn and expand your horizons; take on new challenges as the business scales and things break
- Willingness to go above and beyond what is listed in this description; as the company grows, so will the role
Salary benchmarks
Our take
Before Verkada stepped onto the scene, the evolution of video security was happening primarily in the consumer space. Home-security technology like video doorbells was becoming mainstream, but, ironically, enterprise security was lagging behind. Many large-scale companies were using outdated tech, creating problems for their security operations.
Verkada recognised that commercial security was outdated and backward, and began a mission to get commercial security up to date. The company provides clients with computer-vision cameras, using machine learning to identify security issues. Enterprise security is by no means a new market, but Verkada's success has come from its ability to recognise what large companies need and to provide up-to-date solutions. Its products have seen considerable uptake and major funding saw Verkada secure a multi-billion post-money valuation.
The company has also recently placed a focus on looking for new ways to foster connection across teams, this has included their 333 Program, which has helped foster connectivity with employees as well as supporting local businesses. The company has recently closed a further Series D funding round to help them continue driving towards their goal "to be the essential physical security software layer for every building".
Kirsty
Company Specialist
Insights
Company
Employee endorsements
Career progression
" I can't say enough about the incredible career growth I've experienced at Verkada. Being promoted three times in three years is a true testament to..."
Funding (last 2 of 6 rounds)
Oct 2023
$100m
SERIES D
Sep 2022
$205m
SERIES D
Total funding: $443.9m
Company benefits
- Flexible PTO - Take the time you need to recharge now to do great work, long-term.
- Commuter Benefits - Includes monthly transit passes, parking costs and work travel expenses.
- £10 per day food allowance when you're working in the office. Breakfast and lunch are catered twice per week.
- Health Coverage - Comprehensive medical, dental, and vision for you and your dependents. Employee premiums are covered at 100%.
- Wellness Benefits - Receive fitness pass reimbursements and extended mental health coverage.
- Fun Celebrations - Happy hours, quarterly outings, and cross-functional team lunches.
- Fertility benefits - Verkada’s fertility stipend offers $10,000, grossed–up, towards fertility related treatments such as egg–freezing and IVF.
- $1,500/year professional development stipend.
- Pension plan.
Company values
- Pave The Way - We’re reimagining the enterprise security industry by building technology that extends beyond improving physical safety--we enable teams to optimize their operations and create productive work spaces.
- Solve Big Challenges - Big problems represent even bigger opportunities. Not only does our software unlock the capabilities of computer vision and machine learning, we’re able to leverage that power to improve safety at scale.
- Take Strategic Risks - We believe in thinking outside of the box, taking risks and turning obstacles into success. This attitude is baked into the organization, which encourages the team to be innovative, happy and successful.
- Think For Yourself - We believe we can do things better by questioning assumptions and beliefs. Rather than letting best practices define what we do, we work hard to create new systems and knowledge from scratch.
Company HQ
Old Street, London, UK
Articles
Leadership
Filip Kaliszan
(CEO & Co-founder)A Computer Science graduate from Stanford, Filip also Founded CourseRank in 2007. Since then, he has also been Director of Product Management at Chegg and VP Product Management at Guidebook
James Ren
(Software Architect & Co-founder)After graduating from Stanford University, James also achieved a Doctorate in Law from Harvard Law School. Since then, James has had a successful career in Software Engineering, working at CourseRank, Google and Chegg
Benjamin Bercovitz
(Co-founder)Co-founded CourseRanc with Filip in 2009 and also co-founded SeaUrchin.IO in 2016
Hans Robertson
(Executive Chairman & Co-founder)He was previoudly Co-founder, VP of Product, and COO at Cisco Meraki. He moved on to co-found Verkada and is also involved in various investments.
Diversity & Inclusion at Verkada
Dervilla Lannon (VP of People)
- At Verkada, we strongly believe that when people feel they belong, they’re more innovative, successful and happy. Feeling a sense of belonging enhances your experience, helps to create stronger relationships with customers and ultimately empowers you to build better teams, products and futures. To that end, we’re committed to fostering an equitable and inclusive workplace that allows everyone to thrive. A big part of that effort is support for members and allies of our internal communities like Women, Pride, Multicultural and Parents at Verkada.
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