Customer Care Specialist, Criteo
German Speaker
Global commerce media platform
Be an early applicant
Global commerce media platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To bring richer experiences to every consumer by powering the world’s marketers and media owners with trusted and impactful advertising.
Role
Who you are
- Fluency in German and English is a must!
- Client centricity - ability to understand customers' need and provide the best solution
- Strong attention to details
- Ability to multi-task, prioritize, and manage time effectively
- Capacity to explain things simply and demonstrate value to clients
- At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
- Ability to work and deliver strong results in a dynamic environment
- Strong technological knowledge, with a passion for technical reading and writing
What the job involves
- As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat
- You work in a multinational Customer Care Team responsible for all Dach clients where collaboration, communication and teamwork is key to solve our clients requests
- You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing and payments. You escalate the performance related questions internally, to the Account Strategy team
- You have interest in learning and solving technical issues to help clients running a desired advertising campaign
- You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions
- You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritization skills
- You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day
Our take
Commerce marketing is a huge business with billions of pounds spent every year on adverts. Companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one company operating in this space.
Criteo is a personalized retargeting company connects 22,000+ marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$40m
SERIES D
May 2010
$6.4m
SERIES C
Total funding: $60.2m
Company benefits
- Flexible Work and WFH Opportunities
- Learning & Development
- Best-in-Class Health and Wellbeing Benefits & Perks Across Regions
Company values
- We promote diversity in our thinking and in our culture
- We stick together, accomplish together, celebrate together
- We care for each other
- We do the right thing to create a sustainable impact for our clients, our market, and the people that we serve
- We leverage our assets in support of our society and planet
- We drive the change we want to see in the world
Company HQ
New Athens, Paris, France
Articles
Leadership
Megan Clarken
(CEO, not founder)Held multiple senior-level roles at Nielson, having joined as a Product Specialist and being promoted to Chief Commercial Officer.
People progressing
Joined as Executive Assistant to the CEO. Moved to be a Communications Associate after 4 years, and Internal Communications Manager after a further 4 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Criteo
- Opportunity for All - As an equal opportunity employer, we closed the salary gap between men and women to zero. We also run programs and initiatives which allow all employees to feel they belong and are cared for.
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