Customer Support Manager, NexHealth
Plus equity
Patient experience platform
Open for applications
Patient experience platform
201-500 employees
Open for applications
Plus equity
201-500 employees
Company mission
To accelerate innovation in healthcare.
Role
Who you are
- Bachelor's Degree in a STEM field
- 3+ years experience in B2B SaaS support
- 2+ years of management experience and working with cross-functional technical and non-technical stakeholders
- Familiarity in at least one programming or scripting language, such as Python
What the job involves
- Technical Support at NexHealth
- It’s a very exciting time to be on the technical support team at NexHealth, where we pride ourselves in delivering world-class support to our customers
- Our company is evolving at a lightning-fast pace and the support team lies at the heart of the business interfacing with every cross-functional team
- As the technical support lead of this team, your role will encompass being the liaison to remove blockers for our customers, to drive efficiency within the team, and be unafraid to tackle complex problems
- What You’ll Do:
- Lead and develop a team of technical support engineers, including task planning, technical leadership and career development of your reports
- Build and maintain team to take a continuous improvement approach to day-to-day activities and support operations
- Partnering with leadership team to continually iterate on team process, function, communication, collaboration, and quality
- Make real-time decisions on triaging support demand and managing incident related customer communication in addition to leading customer-facing portion of incident post-mortems with engineering
- Act as a communication hub between the internal engineering team and the customer facing leadership team to identify needs which are not being addressed
- NexHealth Values
- Solve the customer’s problems, not yours
- When making decisions, think from the perspective of the customer
- It’s easy to make decisions that make our lives simpler, but not the customers
- Do the things others are not willing to do
- As a Nexer, always go after the hardest problems
- Pursue things at the highest quality
- Move at the fastest pace
- Take ownership
- Act like a founder
- Own your roles, destinies, mistakes, behavior, and our mission
- The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent
- Be direct, proactive, transparent, and frequent in your communication
- Default trust
- As a Nexer, you do not have to earn trust, trust is given to you by default
- If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles
- We first identify the problem and then break it down to its fundamentals before diving into solutions
- We constantly ask “why” to validate our assumptions
Application process
- Here’s a glimpse into our interview process:
- You’ll talk with a NexHeath Recruiter
- You’ll talk with the Hiring Manager on a video call
- You’ll talk with Team Members on a video call
- You’ll do a Panel Presentation or Working Session with a small panel
Our take
The lack of integrated medical records is one of the largest obstacles the healthcare industry faces. Clinics must organize appointments and manage both paper and electronic health records, a process which is time-consuming and error prone.
NexHealth is setting out to change this by building its own data sharing highway. The platform enables real-time scheduling of healthcare appointments, care-to-patient communications and digital record management. Not only does this help doctors digitize their practices and provide a better patient experience, it also means developers at other healthcare companies can use NexHealth’s piping (rather than integrate with hundreds of different electronic health records).
In 2022, NexHealth reached a valuation of over $1B, solidifying its status as a Unicorn, and with the support of numerous investors the company is poised for further expansion. The recent announcement of a new office in Utah (its largest physical presence), marks an exciting new chapter in NexHealth's journey, offering the chance for more groundbreaking work and the expansion of its team.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Jun 2021
$31m
SERIES B
Total funding: $177.2m
Company benefits
- Full Medical, Dental and Vision
- 401K
- Commuter Benefits
- Unlimited PTO
- In office perks: On-site gym and café (breakfast and lunch offerings daily)
Company values
- Solve the customer’s problems, not yours: When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customer's
- Do the things others are not willing to do for our customers: As a Nexer, always go after the hardest problems for our customers. Pursue things at the highest quality. Move at the fastest pace
- Take ownership: Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses
- Say what’s on your mind, with positive intent: Be direct, proactive, transparent, and frequent in your communication
- Default trust: As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster
- Think in first principles: We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
- Live in the details: As a Nexer, you should know all the details about all the things you do. If you’re in the details, you will make high quality decisions
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Alamin Uddin
(CEO)Studied Biochemistry at the City College of New York.
Waleed Asif
(CTO)Studied Computer Science at the City College of New York.
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