Support Engineer, SonarSource
Code quality management platform
Open for applications
Code quality management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To enable developers and development teams to write clean code and remediate existing code organically, so that they can focus on the work they love and maximize the value they generate for businesses.
Role
Who you are
- 5+ years of experience in maintaining and delivering high-quality software with Software engineering best practices
- 3+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with
- Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, or else
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios
- Team player, receiving and giving feedback as well as sharing knowledge
- Can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
What the job involves
- On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole
- As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers
- You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions
- Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (authentication, database, etc.)
- Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
- Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
- Work with the rest of the team to listen, challenge and refine customers feedback to feed discussions with products teams and shape product evolutions
- Have a voice in enhancing the way we work
Our take
It has been reported that bug-prone software costs enterprises close to $3 trillion every year, and with developers now handling higher volumes of code than ever, SonarSource’s products automatically ensure that only clean code is embedded when they update software.
The company was founded in Switzerland in 2008, and has become the market leading platform for code quality control. While its first decade was encouraging, the period from 2018 and today has been an astounding period of hyper growth.
It has earned Unicorn status, opened up offices across Europe, as well as in the US and Asia, and counts the likes of Nasa, Microsoft, and IBM amongst its customer base. Indeed, the vast majority of the Fortune 100 use SonarSource.
With its position at the head of the market established, SonarSource is aiming to expand its headcount and continue its momentum, especially in the US and Asia-Pacific, where the tech industry is booming
Freddie
Company Specialist
Insights
Company
Funding (2 rounds)
Apr 2022
$412m
LATE VC
Nov 2016
$45.2m
LATE VC
Total funding: $457.2m
Company benefits
- Safe work culture - we value respect, kindness, and the right to fail.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- Great people - we value people skills as much as technical skills and strive to keep things friendly and laid back. Still, that does not prevent us to be passionate leaders in our domains. Our 300+ SonarSourcers from 33 different nationalities can relate!
- Work-life balance - keeping a healthy work-life balance is important. This is why we have a hybrid work policy and some people prefer working some days from home.
- Always keep learning - in an ever-changing industry, learning new skills is a must, and we're happy to help our team to acquire them.
Company values
- Continuous innovation: Our R&D teams continuously innovate to make it easier for all developers to deliver clean code.
- Continuous feedback: Community inputs help us build new features that are impactful and valuable to users.
- Continuous enhancements: To strive to continuously improve and enhance existing features to provide more value to customers.
Company HQ
Vernier, GE
Articles
Leadership
Olivier Gaudin
(CEO)Co-founded SonarSource in 2008 alongside Freddy Mallet and Simon Brandhof, who have since moved on. Previously worked at JP Morgan and Deutsche Bank, before becoming Head of Development at Marketing Services company CIFEA DMK.
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