Director of Technical Program Management, Salesforce
Service Cloud
$200.3-290.5k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$200.3-290.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Strong candidates will have experience driving cross-functional initiatives at scale, be well versed in the software development lifecycle, be comfortable delivering complex engineering programs, as well as experience with product development and cross-functional collaboration
- Additionally, candidates should be proficient in planning, organizing, and collaborating across geo-distributed teams to execute on product vision and operational excellence
- Love to wear multiple hats
- Builds the relationships to make things happen
- Highly functional in an energizing environment
- Comfortable bending between the tactical and strategic
- Outstanding executive presence and communications professional
- A service-oriented-minded person who "Thinks Customer."
- Enjoy a hyper-transparent flow of information, conversation, and ideas
- 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company
- 6+ years of solution management experience for software or SaaS experience
- 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
- Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
- Ability to establish credibility and rapport with senior executives and team members
- Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment
- Experience with Portfolio Management
- Ability to master technical subjects and technologies relevant to the program
- Strong organizational, project management, analysis, and communication skills
- Bachelor’s degree or equivalent work experience
What the job involves
- Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations
- TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication
- They work closely with executives and key company partners to drive critical programs and activities across the company!
- As The Director of Technical Program Management for Service Cloud, you will be both a key leader and champion of the Digital Engagement and Omni Channel teams as well as a pivotal member of the Service Cloud TPM team
- This role will be fundamental delivering the strategic roadmap for Service Cloud’s Digital Engagement & Omni Channel business with velocity, quality, and autonomy
- The role includes driving operational coordination across Engineering and Product to quickly bring time-sensitive capabilities to the Product portfolio
- In this role, you will lead cross-functional teams during the development and release phases of the process, help navigate complex dependencies and timelines, escalate and mitigate program risks, and assist in the prioritization of deliverables to align with the overall business strategy
- This is an individual contributor role!
- Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment
- Drive teams through the Software engineering experience using Agile and analytical and technical skills
- Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program
- Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success
- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX,)
- Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners
- Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals
- Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues)
- Create a collaborative environment that fosters creativity, innovation, and learning
- Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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