Senior UX Researcher, Tubi
$120-172k
Plus annual discretionary bonus and long-term incentive plan. Salary varies with location
Free TV and movie streaming service
Open for applications
Free TV and movie streaming service
501-1000 employees
Open for applications
$120-172k
Plus annual discretionary bonus and long-term incentive plan. Salary varies with location
501-1000 employees
Company mission
To free the world’s entertainment to super-serve audiences and advertisers everywhere.
Role
Who you are
- Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment
- Proficiency in wireframing and prototyping is a plus
- Bachelor’s Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields
- 4-6+ years of working experience as a UX Researcher or relative role on a consumer-facing product
- Strong understanding of the principles of product design, visual design, information architecture, and interaction design
- Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing
- Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams
- Understand multi-device context and usage across mobile, desktop, and large-screen TV
- Organizational skills to document and maintain an archive of research findings others can use
- Excellent communication skills with a proven track record of successful partnerships with product managers, designers, analytics, engineers, and other business partners
- Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research
- Proficiency and familiarity with common testing platforms (User Testing, UserZoom, User Interviews, Alida, Reduct, etc.)
What the job involves
- We are seeking a talented Senior UX Researcher to join our team here at Tubi
- In this role, you will partner with product managers, designers, and engineers to research various aspects of our product and customer journey
- You’ll use a variety of research methods to identify opportunities, uncover insights, and understand the needs of our customers
- You’ll work directly with stakeholders to analyze feedback, summarize findings, and make actionable recommendations
- This role will support tactical efforts as well as long-term strategic initiatives
- A successful researcher will have the ability to coordinate and execute a variety of research activities with little guidance
- As such, you’ll get exposure to projects from early conceptualization and discovery through to live-product testing
- This opportunity offers hands-on experience conducting research within a fast-paced and growing team
- Partner with product managers, designers, and other stakeholders to identify and prioritize research questions that will have the most impact on our customers
- Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers
- Lead end-to-end research projects that help teams understand Tubi’s customers and uncover actionable insights
- Build empathy for our users across the team, department, and wider organization
- Experience utilizing, managing and/or maintaining work through a beta program or internal testing panel
- Documentation and intake of questions, concerns, and requests related to participant recruitment
- Help others at Tubi to conduct their own research and make user-centric decisions
- Be a research thought leader and advocate for our customers
- See customer problems as opportunities and obsess over finding the best solution
- Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement
- Be responsible for all customer touchpoints and interactions within your team’s scope across all television platforms, web, tablet, and mobile devices
- Present work to various stakeholders by explaining your process, approach, findings, and recommendations
- Exhibit excellent interpersonal, negotiation, and collaboration skills
- Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers
Our take
Tubi is a streaming service that was founded in 2014 with the mission of offering subscribers premium television and movies for free. To achieve this, the streaming service relies on ad revenue to support its extensive content library. Rather than focusing on producing original content, Tubi emphasizes acquiring the right to preexisting shows and movies.
Leveraging a business model centred on ad-supported streaming, Tubi has successfully disrupted the highly competitive industry. This approach has resonated with audiences, helping the service amass 51M active subscribers worldwide.
With its recent expansion into the UK, Tubi is poised to tap into a new and diverse audience, further solidifying its position as a major player in the ad-supported streaming market.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$25m
LATE VC
May 2017
$20.4m
SERIES B
Total funding: $75.4m
Company benefits
- Healthcare Coverage: We offer medical, dental, and vision coverage, effective from day one
- Family Support: We’re proud to support families of all kinds, and offer generous parental leave, childcare support, and eldercare assistance whenever you need it
- Wellness Programs: Monthly wellness reimbursement, generous time off, and additional Tubi Holidays help us support mental and physical wellbeing for you and your family
- Continuing Education: From education reimbursement to leadership development to certification support, we’re invested in developing our talent so you can take your career to the next level
- Financial Support: We offer resources to help keep you financially fit and invested in your future, from our highly-rated retirement savings matches to financial advisors and planning services
Company values
- Team First: At Tubi, our biggest successes have come when we work together
- Act With Integrity: Tubies believe that doing the right thing for the right reasons will always further the long-term health of our business and community
- Grow Yourself: Today's version of you should be a slight improved version of yesterday's
- Deliver Delight: In all we do, Tubies deliver delight passionately – whether that's in content, technology, customer experience or onboarding
- Own It: Owners do what is right for the team, help empower others and trust their teammates to do the same
Company HQ
Financial District, San Francisco, CA
Articles
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