Senior Product Manager, Varo
Servicing & Dispute Platform
$150-200k
Fee-free online banking platform
Job no longer available
Fee-free online banking platform
501-1000 employees
Job no longer available
$150-200k
501-1000 employees
Company mission
To improve the financial health of our customers through better technology and total transparency.
Role
Who you are
- We are looking for an experienced, results-driven Sr. Product Manager to build and manage Varo’s Servicing platform which includes our in-house CRM and Disputes Management and Decisioning Platform
- 5+ years of product management experience delivering highly successful and creative products/systems
- Experience in Disputes and knowledge of Reg E and Reg Z compliance
- Understanding of money movement rails and typical dispute patterns
- Demonstrated ability to drive results in a fast-paced, dynamic environment
- Excellent communication skills to succinctly articulate concepts, ideas, and recommendations and Stakeholder management
- Passion for understanding customer needs and proficiency in data analysis using SQL and Tableau
- Entrepreneurial mindset who values moving quickly
What the job involves
- Varo’s product team is a cornerstone of the culture and the app experiences that our customers interact with on a daily basis
- We’re responsible for making sure the products we ship provide innovative solutions that solve real problems for people
- We appreciate the value of getting into the mental models of our customers and out of our offices
- We truly live up to the “glue” metaphor for product management and bring together cross-functional teams to act on a combination of qualitative and quantitative data
- We thrive on feedback and push to always up our game—but try to never take ourselves too seriously
- Our Disputes decisioning platform is in early stages, you will have the opportunity to drive and build the platform with a rules engine that strives for a balance between the magical customer experience and risk
- You will partner with cross-functional stakeholders in operations to solve Agent pain points and improve Agent experiences
- You will plan, develop, and optimize capabilities that drive high NPS, delight as well as operation scalability
- Drive the product strategy, roadmap, and execution of our CRM and Disputes platform. You will play a key role in creating a magical customer experience and dispute Ops
- Manage and enrich the platform for Dispute Lifecycle from Dispute intake and filing to resolution, including arbitration
- Build enhancements that lead to Automation of work for Agents driving operational efficiency
- Understand the needs of customers and agents to guide the overall Support Product team
- Write clear specifications, user stories, acceptance criteria, and process workflows that drive customer impact and not just output
- Make strategic and data-based decisions about trade-offs, balance scope with quality, and clearly communicate to stakeholders and executives
- Analyze feature/experiment results and communicate learnings to the team and influence product strategy and roadmap
- Collaborate with engineers, designers, data scientists, and 3rd party vendors - leading product development to building, testing, and launching
Our take
The traditional banking system leaves many US citizens underserved, with some minority groups struggling to access accounts. Varo is one of many companies offering no-fee, high-interest accounts, as it takes on the traditional banks - with additional features such as a rewards program and access to early paychecks.
With many young customers distrustful of traditional banks, Varo has capitalised on this sentiment and grown to serve more than 7 million customers. It has a number of competitors such as Chime and Step, and it's also in competition with established traditional brick-and-mortar banks. However, as the first consumer fintech to be granted a national bank charter in the US, the company is at the front of the fintech revolution with a path to future success.
In response to economic uncertainty, the bank was forced to take cost-reduction measures throughout 2022. The effect has been positive, with a drastic reduction in its burn rate, which had been a primary concern. One point of interest is a shift in marketing strategy that has seen Varo focus more on growing the number of customers using it as their main bank, as opposed to growing overall user numbers. The company also has a new tech unit named "Varo Tech".
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-12% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2023
$50m
LATE VC
Sep 2021
$515m
SERIES E
Total funding: $1.0bn
Company benefits
- Health, dental, vision insurance
- Free life coaching and counseling
- 401k
- Office snacks and drinks
- Flexible PTO
- Company and team outings
Company values
- Customer first: Understand problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love.
- Take ownership: Have a bias toward action and high standards. Be accountable for the results of your work and our product. Trust others to own it.
- Stay curious: Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions.
- Make it better: Think big. Set high goals. Work toward long-term value rather than short-term wins. Create change. Be resilient.
- Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it’s not easy. Assume best intentions. Bring your full self to work.
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Colin Walsh
(CEO)Former EVP at American Express. Has also worked in banking at Wells Fargo, Visa, Executive Networks, and Lloyds.
Diversity & Inclusion at Varo
- Varo takes a long-term, strategic approach to Diversity and Inclusion. We’re committed to building long term awareness and engagement with employees at all levels, our customers, and our communities. We grow and strengthen the Varo team by acquiring, developing, promoting, and retaining exceptional and diverse talent.
- Voluntary employee-led resource groups let us connect with each other, boost engagement, and keep important conversations going. Our groups include; "Women", that aims to increase women’s leadership roles, hiring and retention; "Adept", that sustains Varo’s efforts to support employees with physical, mental, and emotional disabilities; "Unity", that works to advance representation and opportunity for Black and African American employees; and "Pride", that helps us build a fully inclusive workplace offering education, support, and networking for LGBTQ employees.
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