Customer Success Manager, Guesty

• Strong Communication: Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders
• Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals
• Negotiation Skills: Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth
• Problem-Solving: Ability to identify challenges and proactively find solutions to address client concerns or issues
• Strategic Thinking: Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success
• Organization and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively
• Team Player: Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients
• French language fluency
• Minimum of 2 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment
• Proven track record of meeting and exceeding sales targets and customer satisfaction metrics
• Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite

• As a CSM, you will play a crucial role in maintaining and enhancing the relationships with our valued clients
• You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded
• Your focus will be on driving customer success, fostering growth opportunities, and ultimately contributing to the overall success of our business
• Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
• Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond
• Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance
• Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience
• Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices

Total funding: $410.5m

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