Customer Optimization & Acceleration Specialist, Amazon

$61.2-131k

Excel
Junior and Mid level
Denver
Amazon

The largest online retailer and technology provider

Be an early applicant

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Be an early applicant

$61.2-131k

Excel
Junior and Mid level
Denver

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • We're looking for a hands-on and motivated self-starter who's passionate about working directly with customers to help adopt new business strategies and embrace cloud technologies at scale that ensure long-term customer success
  • You will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate for AWS customers
  • You must be comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment
  • BA/BS degree required or equivalent work experience
  • Proficiency in Microsoft Excel with the ability to analyze large data sets, create financial models and simplify complex data

Desirable

  • Strong written and verbal communication skills
  • Experience with cloud billing systems
  • Experience working with sales or in sales
  • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data backed analyses, and influencing results

What the job involves

  • We are seeking an Amazon Web Services (AWS) Optimization Specialist with the business and technical acumen to collaborate across multiple business owners, in order to drive successful IT transformation and cloud adoption
  • Be part of a team focused on working with customers to ensure they’re leveraging the full economic potential of AWS through cloud financial management
  • As an Optimization Specialist, you will have the opportunity to engage and consult with some of the largest and fastest growing cloud customers in the world
  • Cost and operational effectiveness is key to accelerating the business and technological benefits of the AWS platform
  • AWS offers customers an alternative consumption model that differs from how businesses have traditionally bought IT, by focusing on paying only for what they need
  • You will engage with customers’ Enterprise IT, Operations, and Finance teams to implement best practices for cloud adoption and cost savings
  • This will include generating and providing recommendations on how customers can optimize their usage of AWS services, working to reengineer internal processes, and ensuring customer success on AWS
  • Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, ROI and TCO Analysis, cost optimization strategies)
  • You will analyze large data sets, create financial models and simplify complex data to provide our customers with detailed, specific recommendations for implementing best practices for cloud adoption and cost savings
  • Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
  • Educate and enable customers with tools to successfully manage cloud and IT spend
  • Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs
  • Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
  • Manage numerous requests concurrently & strategically
  • Understand and communicate billing, forecasting, and budgeting best practices

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
  • Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
  • 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Leadership

Jeff Bezos

(Founder & Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO)

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 325 more jobs at Amazon