Senior Cloud Security Engineer, Intercom
Plus equity
2+ days a week in office
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
Plus equity
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Solid understanding and demonstrated expertise managing AWS security controls and ensuring the security of cloud service offerings (IAM, VPC, firewalls/ACL, IDS/IPS, WAF, Linux hosts, serverless, etc.)
- Proficiency in high-level programming language (e.g., Python, Ruby) for automation of security tasks
- Proficiency in identifying, analyzing, and mitigating threats using AWS tools and third-party applications, such as SIEM’s. Exposure to security incident response, contributing to the containment, investigation and recovery of security incidents
- Experience in implementing Infrastructure as Code (IaC) practices using tools such as Terraform, AWS CloudFormation, or similar
- An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems
What the job involves
- As a Cloud Security Engineer you will be working with other engineering teams to identify & mitigate risks across our cloud infrastructure
- You will develop and enforce security measures within our cloud infrastructure, delivering a safe and secure engineering environment
- This role requires a deep understanding of security best practices, the threat landscape, and the ability to implement and enforce robust security measures
- You will identify and detect threats to our business and drive our response to security incidents
- The ideal candidate should have a strong background in cloud computing, infrastructure as code, and possess a deep understanding of AWS services
- Become a Security Engineer of the Cloud Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product
- Utilize cloud-native security tools and services, such as IAM, GuardDuty, AWS WAF, and Security Hub, to strengthen our security posture
- Partner with our infrastructure teams to grow our use of automation and infrastructure as code practices and allow us to operate securely at scale
- Build and operate the monitoring, alerting & investigation infrastructure underpinning our security engineering program
- Assist in managing and resolving security incidents at Intercom, collaborating with product engineering teams for containment and mitigation
- Automate security controls and compliance checks to continuously protect and adhere to security standards and best practices
- You will report to the Cloud Security Engineering Manager
- You will buddy with another Dublin-based Cloud Security engineer who will help you to onboard and get up to speed quickly
- You will have a close group of InfoSec peers to collaborate with and learn from
- We invest heavily in our Engineers, supporting individual career development through training and coaching
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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